Gaylord Opryland Resort & Convention Center

155

“Me and my family stayed at this hotel, it was lovely, a great get away and very peaceful environment. Some of you people who complain all the time nothing goes as you expect it probably need to stay home, you probably even misable at home everything in life doesn't go your way.”

155

“It is close to the Grand Ole Opry in the heart of Nashville – very convenient place to stay in.”

135

“Came for my brother's wedding. The accommodations are quite nice. The check in process was long and wet. It was raining the night we arrived and we were not allowed to drop off luggage or anyone from our party at the front entrance because we weren't using valet parking. Had to find a parking space quite a way from any door, walk with luggage through the rain and the whole hotel to get to the check-in. Not a good start to the weekend.”

125

“The remodeled Opryland hotel was beautiful ... but we found it fell well below our expectations with the Christmas Spectacular shows in service and logistics. For starters the traffic congestion was the horrible - Bangkok style parking on the streets; 45 minute bumper to bumper to get into the parking lots ... longer to hotel check-in; The Valets couldn't handle arrival check-ins - or car retrieval expediently averaged 45 - 60 minute waits in and out; We waited in Valet line for 40 minutes behind a poor fellow whos car had evidently been lost or stolen from the Valet Service. Room service and maid carts blocked the corridors in the early morning shift start time-frame near the Magnolia elevators corridor entrance; Couldn't get into restaurants or bars - no seats without reservations; Queues at everything! - Even See's candy - 1+ hours to buy 2 pounds of candy. We are used to crowds ... but this was over the top ... and in my opinion not worthy of a second try. The saving grace was that the shows - Grand ol Opry and Rockettes were fantastic and worth the trip ... wish we had stayed at a different hotel though.”

155

“This resort is truly a beautiful place, almost like paradise. There are streams, bridges, waterfalls, and 4 swimming pools in this sprawling resort. We stayed there for 4 days and 3 nights yet weren’t able to explore all the sights – that’s how big it really is. It is the kids’ first time in a hotel so we wanted them to have the best experience.”

155

“This hotel is absolutely georgous.I love this place. We plan to go back again.”

155

“This is one of the best hotel in Nashville that I stayed at so far.”

155

“Clean, clean, clean! wonderful mardi-gras type environment under the dome. Food outstanding, from burgers on Delta Island to steak at Old Hickory. First time stop over visit will now be a destination.”

145

“This is a beautiful hotel/resort. I would definitely recommend a stay here. It's situated next to The Grand Ole Opry and Opry Mills Mall, so if you're a walker it's great. The staff was helpful as well, but check/in around 3PM took a long time. There are two downsides that are financial in nature. First, there is an $18 per/day per/room resort charge for things like bottled water in your room and shuttle service. Either of these you may not use. Secondly, waiting for and using valet parking can be ridiculously long. It was $26 per day for valet and $20 per day for self parking. If you don't mind these costly incidentals then try it. ”

155

“Beautiful hotel. Staff was very pleasant and helpful. Had a great time. ”

155

“Can't wait to go back!!”

155

“We had a atrium view room...we loved it! The setting is absolutly lovely. Had dinner at the Old Hickory (I think that was the name) and it was Delicious!! We will return for sure!!”

155

“Always enjoy the Opryland hotel.”

155

“Very helpful. Was greatful staff moved to a balcony. Staff was nice and friendly. Such a relaxing place, which was well needed. ”

155

“Lots of room. Lots of mystery to explore. Tremendous staff and restaurant variety. Great actvities like grand ol opry...”

135

“I was very excited to think that my daughter and I would have a room with a balcony and we would be able to sit on the balcony and people watch so I was rather disappointed when our balcony in the Delta section looked onto a building and we really couldn't see much of anything except the side of the building.”

155

“hotel staff was very helpful - room was clean and i would highly recommend this hotel to others. ”

155

“We enjoyed our weekend!!! Best hotel, best staff, absolutely loved it!!”

145

“I loved the Hotel & restaurants. The rooms were outdated. No Frameless Showers, just the old tubs with shower curtains. The coffee maker and hair blow dryer were hidden away. But the Hotel itself is crazy beautiful. You feel like you are in the wilderness but it is air controlled. I will definately go back.”

145

“Such a beautiful place. Out of a picture book. I was with my 16 yr old twins for spring break. The plan was to stay all week but you all could not accommodate because of a conference going on. The only thing I did not like about the room was the fact there was not a microwave. I love eating popcorn as my nightly snack and I NEVER stay in a hotel without a microwave. I took it for granted. That's why I gave the 4star. I will stay there again, next year-just me and the hubby because I want him to experience this place. It has a romantic feel to it. But I'll be sure to make sure we have a room with a microwave. Lol”

145

“The Resort is beautiful but trying to check in leaves a lot to be desired. Paying extra for parking is no fun. We self parked but were charged for valet parking. Also the $18.00 charge for the amenities we did not use except for the 2 bottles of water was a waste of our money. We will never stay at the Opryland Resort again even though we consider it to be a very beautiful place to visit. It was also very clean.”

125

“Our check-in was delayed. We needed to talk to three reservationists before we finally obtained our room. Our lunch was mediocre (a mushy meatloaf sandwich)and overpriced. We did not stay the second night, even though we had paid $350 for it.”

155

“We had a wonderful time during our stay at the hotel. All five of us enjoyed the indoor pool and the hot tub. The staff was very helpful and of course the hotel is beautiful and clean. My husband and I had three grandchildren with us for an over night stay during their Sping Break. It was a special treat for everyone. We would definitely recommend it to others. ”

125

“we stayed 2 nights.the pool was at least a 100 yds from room,it seemed like nothing was centrally located.so many hidden cost.had to park 200 yds from hotel to keep from having to pay 16 dollars a day to park....i would not stay here again if they gave me the rooms free.....i just hope you check it out closely before even considering it....when i was asking about my bill i overheard 1 or 2 more people arguing over their billl....just want you to know...renter be ware..not a pleasant trip”

155

“We always have a great time at gaylord, have been going back for our annual vacation for approx. 15 years and we love it.”

145

“I stayed at The Inn at Opryland for a conference. My wife and I had never been to Nashville before so we extended our stay to 10 days. I had read some negative reviews and was apprehensive because of the reports of dirty rooms (I am a stickler about germs and cleanliness). I was very happy with the cleanliness of my room and the staff was extremely friendly and helpful. If I had any concern it was because of the noise from the pool and the breakfast area. I asked the staff and was told they were working on fixing the noise issue. ”

135

“room was no better than a regular hotel. The gardens were beautiful ”

145

“The room was very nice but not extraordinary. We enjoyed the beautiful and attractive plantings all around the hotel. The employees were very pleasant and helpful.”

145

“My husband has a bad knee so it was too much walking to get anywhere in the hotel. Next time, we will get a suite at another hotel and not have to walk so much!”

125

“Met girlfriends there recently to celebrate a birthday, service slow .... Staff didn't seem too eager to answer questions and next time we will stay somewhere else .....”

125

“My husband and I booked a room here for Valentine's weekend. I made the reservation, over a month in advance,for a traditional king room. Upon check in, they tried to get me to take a $100 hotel credit to use in the hotel and take a room with a PULL OUT SOFA BED for me and my husband! Told them that I wanted to keep my king bed. They gave us the room key card. Upon entry into our room, we find that it is NOT A KING, but a double queen. I called the desk to ask about the room. I was told that there were not any available king rooms for the night.I asked if I would be given a discount for the room difference,at which point I was told that there wasn't a price difference. The room was crowded and there was lots of noise in the hallway all night. I probably would not have had as much a problem with this had I been told about it at check in, rather than finding out when I got to my room. Very inconsiderate!!!!”

155

“Wonderful stay. Very efficient, Friendly, helpful staff. Could not have been better.”

145

“Enjoyed our stay very much, room was very nice and the staff was very helpful. The only drawback was that after a day of travel and looking for a quick meal. Many of the food facilities were closed, nowhere was it listed which were closed and which were open. This was also the case on Fri.”

145

“A hotel charges you to park to support their facility? This was self park, out in the open at a distance to walk to the hotel, really spoiled the end of my stay there.”

145

“We really enjoyed are New Years eve gathering with other folks. The dinning was excellent and the party in the ball room was enjoyable. ”

155

“Everything was perfect. The hotel was beautful and the staff was professional and courteous. We ate at several of the restaurants and all the food was great. It was a wonderful stay for our Christmas to visit family in Nashville.”

155

“Wonderful stay.”

155

“Fantastic place although a bit expensive. We thoroughly enjoyed ourselves and all the accommodations. The staff was very friendly and helpful.”

135

“Was there in November for a conference. Come time to get car from valet, it took an hour. They claimed they could not find my keys. Had they looked in front of them they would have them. They had been there all along. They pretended to be looking, all the while delivering other guests cars. Livid because my time is as valuable as the next. Put travel time behind. Had to work next day. So thumbs down to valet and management. Oh btw, hotel is beautiful, just don't be in a hurry to leave.”

155

“This retired homebody was forced by wife to go with our 3 year old. I have been around the world and I loved this hotel! We got the atrium balcony and paid for some holiday season package for our son to see Shrek and all those characters. Our son was treated like royalty! I don't think I have ever NOT had a single complain about an entire staff: but I don't. Sometimes everything just goes perfect and our visit was perfect! We even got the best parking spot in the lot.... repeatedly. lol ”

155

“We have been here a week.. Through the mega busy time and now quiet after New Years... The most incredible service and wonderful experience ever.. We have stayed at a lot of 5 star places and thus is really a wonderful experience!!!”

155

“The staff was very courteous and helpful during our stay and it was amazing how well your staff handles the amount of people, from arrival,check-in , to departure in a quick and orderly fashion . ”

135

“Paid $15 Resort fee for something I didn't use. Paid $20 to park which is rediculous. Got there at night and had difficulty finding my way around. Finally got to parking lot which had a sign "Lot Full", but it wasn't. Altogether, not a fun experience. ”

135

“$15 resort fee for things I did not use. $20 parking fee which is rediculous. Altogether, not a pleasant experience. The room was fine and the Rockettes were great.”

135

“I requested and upgrade at check-in and one was found. I was told it was on the fourth floor overlooking the Atrium but was not ready. After more than an hour I checked with the front desk and was told it was ready. When we got to the room it overlooked the parking lot and was on the second floor. I went back and was then given a room on the second floor facing the Atriun. The walkway was right outside our balcony and there was very little privacy. We decided we would keep the room although it was not what we had requested. Poor communication at the hotel seemed to be the problem. We ordered a hamburger at one of the quick service restaurants and it was served on a VERY cold bun. They were nice enough to refund our purchase price.”

135

“Long lines at check-in. Atrium room given was on bottom floor with no views.”

135

“$15 resort fee ($) plus $20 parking fee left a bad taste in my mouth. Room was OK but had problems finding my way around including finding Registration. If I ever return it will be in the daylight....... ”

145

“Was dissapointed in the room. I can get a bigger room with microwave, refrigerator, and coffee pot at the Comfort Inn for a third of the price. Was expecting a larger bathroom and spa tub for that price. Over all, hotel is beautiful. Was worth the stay.”

125

“Just spent 4 days at the Gaylord..... Rooms were decent, though overpriced. The bellman was very nice and friendly. Check in was lengthy.... We were suppose to have connecting rooms in the cascade atrium, upper floor.... Ended up with Delta atrium 2nd floor. Rooms had average furnishings and a bit small. The parking is a nightmare..... 5 lanes for check in/ check out and vallet parking. 2 lanes were always closed and waiting for the car to be brought around took upwards of 30 minutes. The vallet parking should be done at another entrance... Very congested and people were very unhappy. I stayed at the Gaylord Texan nd loved it... I'll take a pass on the Gaylord Opryland next time in Nashville.”

155

“staff were wonderful and so helpful. Our rooms were not cleaned till late afternoon so that was a bummer.”

155

“At first, my husband and I were concerned about the number of people checking into the hotel at the same time we were. But surprisingly, because of the hotel's tremendous size and the way it's structured, people seemed to get disbursed evenly throughout, so we never felt crowded. And because my husband and I are seasoned travelers, we knew to call ahead when we wanted our car from valet, so we never had to wait. We found the hotel very clean and the staff very friendly and helpful. It really is a beautiful place. One evening, my brother-in-law lost his wallet, so he went back down to the Falls where we had just sat and had some cocktails to see if he happened to leave it there. When he got there, the waitress was waiting for him with a big smile and told him she found it in his chair and knew he'd come back to get it. He offered her a reward and she so graciously said it wasn't necessary and that she was just so happy she found it and was able to see that he got it back. Now that's a shining example of a great hotel. We happen to be there for Christmas Day and we were very impressed with all the beautiful decorations and seasonal foliage that the hotel had for the holiday. We found the food to be excellent in the restaurants, but just okay for the two catered events we went to, lunch on the General Jackson and Christmas dinner in the Tennessee Ballroom. I will say though that the waiters and waitresses at those two events were terrific. Even the buses that took us to and from the shows were big and comfy and clean. We had a standard double queen room which was clean and comfortable and we were quite impressed with how quickly the room was cleaned each day. However, I would have liked it more if they gave you somewhere to sit other than the one desk chair in the room. They had an extensive room service menu, but no place to sit and eat if you ordered in. But overall, we had such a fun stay and would recommend it especially for the holidays. One last thing, bring good sneakers because there's lots of walking. ”

145

“Room was fine and hotel was fantastic.”

155

“this isnt my first stay but may have been my best! they put us in one of the top rooms in the atrium with the bay windows. awesome! and then there was a connecting parlor which has a couch, dining room table, etc that they let me have for half price! great time.”

125

“Theme Park with hotel accommodations. Ideal for familes with children. Anything but restful. Restaurant facilities under provided and food quality questionable, even at their upper end restaurants.Wait for Breakfast 1.5 hours is ridiculous. Overall quality of service was very disappointing.”

135

“Hotel was clean and decorated great for Christmas. Check -in was slow and long lines. Atrium room recieved was on bottom level with no real view of atrium. Paid full price for horrible view. ”

125

“We made reservation in September for a December visit. Upon check in we were told they had overbooked and the room we expected was not available. So instead of a room with 2 beds we were given a room with one portable queen bed placed against a door for adjoining room and a sofa bed. Not pleased at all! Also, there is poor information and signage to help navigate the various Gaylord attractions and mall from the hotel. More information about the available shuttle service and where pickups are located is needed.”

155

“Very enjoyable stay with all the decorations and viariety of restaurants. Staff were very friendly and helpful.Only issues were a damp spot on the carpet between the front entrance and the bathroom; shower head needed cleaning/replacing as it sprayed water in all directions. When we mentioned these to the maintenance staff as we were leaving the room they responded immediately. Can't wait to make a return visit. ”

135

“We were really excited about going there the staff wasn't really pleasant to us and the bath was dirty and we did the carriage light show and it was worth the money, maybe next time.”

155

“Everyone was very friendly. The food was great. We had a great time.”

125

“When I made the reservations, over a month ago, I requested two queen beds. When I checked in I was told I had been given a queen bed and a sofa that made into a bed. No matter how you look at it, that's not two queen beds. The man, behind the counter, was rude and unhelpful. However, after much agony and discussion with a manager we got the two queen beds. This set a bad tone for the rest of the trip. When we got to the room, the to toilet was soiled all over. Obviously it had not been cleaned. There was also hair all over the floor. Again, more bad taste in our mouth. For the price we pay, it shouldn't be that hard to get the type of room we asked for and for it to be clean. Along with many other guest, finding the rooms even with the "map" is very difficult. The hotel is beautiful but that beauty is hidden by the difficulty in finding our way around. I had previously read reviews but felt it couldn't be as bad as people were saying. I should have listened. I would not stay there again and will ensure anyone I run into knows the problems there. There was one bright spot, one employee did everything she could to help us and was very nice. Unfortunately, even she wasn't able to overcome the experience we had. ”

155

“Staff was great, just took a little long to get car from vallet. ”

125

“Beautiful hotel and the concierge was helpful. However, since we didn't use valet service, we had to park quite a distance without being able to drop off luggage/people at the door and was charged $20/vehicle to self-park. Upon check-in, we had reserved a room with 2 queen beds, but was given a room with 1 queen bed and 1 sleeper sofa. Had to go to concierge to get help. She gave us another room, which we couldn't find, got called back to concierge because we had been given wrong room again. She made correction. Had trouble finding this room as well because layout of hotel and maps are unclear and walkways are narrow and hard to pass. Once we found the room, discovered bathroom hadn't been cleaned. Urine stains on seat and toilet bowl. Trash on floor. We then went to dinner across the street. Upon return, we needed to go to our car at the first crosswalk but was told by security we couldn't and had to go to the end crosswalk and backtrack. Was told hotel had shuttle service to Grand Ole Opry/Ryman, but wasn't told there was a fee of $20/person going/coming. Check-out morning was billed an unexpected addl $18 resort fee/misc. Would not recommend hotel.”

145

“The hotel was unbelievable with the multiple sections. I was able to walk through all areas but felt lost on many occasions. The only negative feedback was when I arrived. A staff member approach the car and welcomed us to the hotel but once I informed that I would be self parking, the staff member loss interest and informed me to park by the wall to register. ”

155

“We arrived early and waited for our room to be ready. Housekeeping called saying it was and we found that the room definitely was Not. Retuned to front desk, the lady proceeded to up grade up to the Cascade, which was fantastic. We were very satisfied with everything, including the fact that you have directional maps all over the place. Our only disappointment is that you charge your room guests for parking. Not cool.”

155

“We loved our little getaway weekend. The hotel is beautiful and the staff quite helpful. The only negative thing I'd say is that the cost for parking and the room incidentals fee was quite high.”

155

“Everything was great. Embloyees were informed and helpful. Everything was beautiful. It was a great little get away. Parking cost and incidental room fee was pretty ridiculous.”

135

“This resort is beautiful. But extremely difficult to navigate for first time visitor. We spent 2 days trying to find our way around using the supplied map and still got lost. I think the resort needs study this issue because overall this is a great place to visit.”

135

“Ive stayed inlots of expensive hotel all over the world ancd canhonestly say that the Operyland is one of the most expensive for food and other services, that i have ever stayed in ”

145

“Had a great time”

155

“From check in to check out, the hotel (facilities and especially the staff) was a pure pleasure. I wouldn't change a thing! Hope to see you next year.”

145

“Very good experience, but a bit pricey.”

125

“The hotel in and of its self is amazing. Thats being said, our room for 200.00 plus tax was sub par in qualiity. Nothing spactacular. I have stayed in hotels that were cheaper that were nicer in the rooms. The pillow shams on our bed had several stains. The heat was governed allowing only a dial to turn a blower fan up at different levels. The first setting roasted you out of thr room and turning thr fan off rendered the room too cold. They only supplied a very thin blanket and two sheets as coverlets and a thick foot blanket which was only wide enough to cover your feet. Most hotels stock extra pillowsxand blanket in the closet but not this one. The manager only offered a 50.00 credit after a very uncomfortsble evening in the room. Not impressed. I would gladly visit the hotel but not stay with out a proper discount. ”

125

“We were very uncomfortable because there was no comfortable chair in the room. We even went down and sat in the lobby for a couple hours because we needed to SIT, but even THAT was uncomfortable, because the seats are hard nd most have no armrest.”

125

“Not a comfortable room for resting. You should have AT LEAST one comfortable chair in each room. We even went to the lobby to sit awhile because we were so uncomfortable in the room. But those chairs were hard, and not all had armrests. We were disappointed.”

145

“The resort was very relaxing and enjoyable. Everything you wanted or needed was right there. Great food, entertainment. Enjoyed the Rocketts. Adequate workout facilities.”

155

“The hotel is just wonderful and beautiful we are planning to spend Christmas 2013 at the Gaylord Resort”

125

“We went for the christmas lights and to spend our anniversary. It was late when we arrived and went right to sleep. When we woke in the morning my wife noticed that the towels in the morning (two of the four) had make-up stains on them. I realize they get stained however went I moved the comforter on bed before we left the room there was stains. It looked like someone stayed and It was not cleaned after. They took care of it right away but were too full to move us but we never really felt comfortable after that. However the hotel was beautiful and lights were amazing.”

155

“I have Celiac disease,and was soooo excited to find out that the hotel was certified gluten free!!! :) The staff was well informed and very helpful.”

155

“Had a very relaxing stay. Looking forward to returning with some friends.”

125

“Fees and charges for internet, valet parking, self-parking, etc. No continental breakfast... Balcony room was a disappointing view. ”

155

“Everyone was very friendly and helpful. One recommendation would be to provide assistance to individuals that have difficulty walking so far to the room. The restaurants should be open after the Grand Ole Opry shows. ”

135

“Arrived late evening on Wednesday,dropped bags in room and headed to eat,returned to room to unpack. My wife went to use bathroom and found multiple long black hairs on toilet seat and floor. Called Front Desk-after still not convincing Hotel Rep. that the room had not been cleaned - Housekeeping was sent to room to clean the bathroom and at our request changed the sheets on the beds. Housekeeping was very gracious. Also, finding that the trash can had not been emptied, proved that the room was made up, and not cleaned before our arrival. After a disgusting first night, the remaining time of our stay was great. Beautiful Resort. ”

145

“Had a very good time and thought the Hotel and staff were great.”

145

“Eveything was excellent, staff, concierge, food, cleanliness.”

135

“ Our tour did not pick us up and nothing was done to assist us. Food was Ok..”

155

“My husband, originally from San Francisco, who had never even been to Nashville was amazed at the beauty of your Resort. The Staff is great, especially Amanda in Valet parking, she was such a blessing. Definatley 5 Star”

155

“My husband had never been there or even to Nashville, We had a rejuvenating weekend in many aspects. Beautiful place just to walk and enjoy God's Beauty.”

145

“impressive facility , friendly staff - we had a room behind a waterfall which was terrible - make sure you get a view of the gardens which are fabulous. ”

135

“The room and facilities were as expected. We went to celebrate my wife's birthday. On Sunday morning we went to the restaurant in the Delta area to enjoy breakfast, but were told this restaurant had been reserved for a group. We had to walk to the Cascades area for our meal. The line at the Cascades restaurant was such that we were told our wait would be 30-45 minutes. The only option given was a light meal at the coffee shop. We walked all the way back to our room in the Magnolia section (by now frustrated, very hungery, and 45 minutes away from check-out time) and called guest services to inquire as to other options. The only option given was an extention of our check-out time, which did not fit our schedule for the remainder of the day. We had to find breakfast off-site. The hotel and facilities were wonderful, as expected. However, at the price we paid, if guests cannot be properly served a notice prior to check-in, or other considerations would have been appreciated. We will find another place to celebrate next time.”

155

“exceptional resort - it was our first visit and we were very impressed - be aware that there is a self parking fee of $20.00 ”

145

“Our first stay at the Nashville Gaylord Resort was enjoyable. ALL of the staff were extremely pleasant.The rooms and all other sites are clean. The rooms are extremely quiet for such a large facility. I never heard my neighbors visiting, slamming their door or flushing. However, map reading is a recommended skill-set. Listen carefully to the staff's recommended path to/from parking and/or your room. Notice the carpet design leading to your room. Remember left or right out of the elevator and the elevator number you should use. Once you spread your bread crumbs, getting around the site won't be a problem. I would strongly recommend the Gaylord to anyone wanting to be in Nashville for more than one night. ”

155

“The stay was extremely nice. We all loved it!”

155

“Every body and every thing was very nice except when we first arrived. We were told we had a great view. They put us on ground floor and no view we were looking at back side of trees. So they did relocate us to 4th floor and it was very nice. But was aggravated about having to move all or stuff. ”

145

“The room was very clean and the staff very nice, however, we were there because some friends were attending a conference. If not for that we would have stayed elsewhere because of the price. We were only in the room long enough to shower, change clothes or sleep.”

155

“We throughly enjoyed our stay and had a great time at the Grand Ole Opry - right next door. We walked there, it was about 15 min walk.”

155

“It was our 45th wedding anniversary, we visited the Arrington Vineyards and went to the grand ole opry. It was a short stay but enjoyable”

155

“All areas of complex were clean, nice and peaceful and safe feeling during night walk in the gardens and falls area. There were plenty of things to do during the day in the complex with polite staff.”

145

“This hotel is a destination in itself. There is so much to do in the hotel it would take you a week to see it all. The shops and restaurants are fabulous. But bring money it's not cheap. Most of the staff is very helpful. I was not impressed with the front desk staff but hoiusekeeping, bellmen, security and shop ownersall went out of their way to help me. It's a big place and there is lots of walking. I would go there again. The room is just ok but the rest is so great ”

125

“The atmosphere is wonderful and part of the overall experience. However, the room was dissappointing given the reputation of the property. It wasn't much better than a new Holiday Inn Express. We recently stayed at The Peabody hotel and found their rooms better appointed and larger. The biggest dissapointment and why I ranked the stay at 2 was the staff. Most hotels of this caliber and reputation have ample staff and are trained to recognize the guest. I never had one staff member acknowledge me when passing in the hallway or public areas. They didn't smile or even look up and one was actually texting on their phone. There are so many entrances and no doorman. Maby Marriott will either hire doorman or install electric doors. I would also say that the staff that organizes the transportation needs some customer service training. She was more "drill sargent" than customer service driven. I recently stayed at one of your previously owned properties "The Broadmoor" in Colorado Springs. Every associate and many were foreign, acknowledge me and yours staff should take notice and do the same. Given the room rate and all the "extra charges" I expected more from your property. Hopefully Marriott will do a better job with taking care of the guest.”

155

“My sister I stayed for 3 nights and were impressed by the friendliness of the staff. The hotel was gorgeous and all details were excellent.”

155

“Love this hotel, rooms were opulent, courtesy from all staff is wonderful. Stax hamburgers are to die for and the shopping was terrific. All in all a FABULOUS stay.”

125

“Not worth the money VERY EXPENSIVE and rooms weren't as nice as comfort in or Hampton inn. Oh and when they gave is rooms side by side the tub was dirty and the fridge was GROSS TERRIBLE MAIDS I JUST HOPE WE SLEPT ON CLEAN SHEETS? ?????? WHO KNOWS I WILL NEVER STAY HERE AGAIN NOR WILL I RECCOMEND THIS RESORT TO ANYONE! ! Pool was nice and food was good though at least they had those things goin for them ”

155

“Absolutley love this place! Unfortunately we could not get a room with an Atrium view, but the stay was great. Great pools!”

145

“My husband and I decided to take the trip at the last moment and what a great decision! We had an absoulute wonderful, romantic time together. We stayed downtown Marriott the first night, got up and took a chance on booking a room with you for the next night. SO GLAD WE DID!”

145

“The Hotel is awesome except that we found the food quite expensive. If our entire family had stayed there we would have had to go outside of the hotel to eat. Other than that, awesome experience. We would definately stay there again.”

135

“The room was clean, small, and overpriced. We were so far from everything and had to walk too much. We should have asked for a room for handicapped, if the hotel has that sort of room. I don't think I would stay there again. The $38 for parking and "resort" fee on top of the $200 + for the room was just TOO MUCH.”

155

“WOW! What a beautiful facility! We were upgraded to a suite - I think they had run out of regular rooms, due to a conference. The suite was beautiful-exceptionally clean, comfortable furniture, etc. The bed was so comfortable we had trouble getting up in the morning! The hotel staff was extremely helpful and accomodating. We had delicious meals in the restaurants we ate in.The fitness center was state of the art and very clean. The shuttle buses were, for the most part, on time. The drivers were very friendly and gave us a tour as we drove to our destination. I would definitely recommend this hotel to friends!”

125

“Not worth the price. Daily parking fees are high. Food was mediocre, location not convienent to downtown. Total was $600 for 2 nights. Hotel environment was nice, good surroundings, clean, pleasant staff. I will not stay at the hotel again.”

135

“While this was a beautiful property, it was not our style. Sort of a Disneyland/cruise ship/Las Vegas feel. For all its amenities, there was surprisingly very little nightlife. We would have rather stayed downtown where the action was and visited the gardens, which were nice.”

135

“We were at the Opryland resort, when you had the explosion. All the staff were helpful and friendly even thou it was a stressful time. Thanks for all the food and drinks and proving a place to stay during the lock out. ”

145

“We enjoyed our stay, the beautiful hotel and our great room. We especially enjoyed sitting on our balcony overlooking the Atrium in the Falls area. We enjoyed our meals at the American Cafe and the staff was excellent and very pleasant. Because I am not as mobile as I'd like to be, there was too much walking to enjoy the entire Resort. We enjoyed going to the Grand Ole Opry. Thanks for asking!”

155

“The room awaiting our arrival was on floor "0" which we would call the basement, The view was terrible. This was our atrium $300. per night view. However after spending the first night in this room, we complained to the hotel and they gave us a different room on the fifth floor with a garden view. Everything ended up turning out just fine. ”

145

“We had a hard time to make left turn to hotel registration area from service road. Will you make a bigger hotel front sign? Hotel room and inside are well maintained. ”

155

“We had an absolutely fantastic stay at the Gaylord, it exceeded our expectations, would definately recommend to friends and we will definately come back again. ”

155

“I knew nothing about the property as my wife made the plans for her marathon event. I was not only pleased with her selection, but literally blown away by the accomodations at the Gaylord Opryland Resort. Without question, we'll be back.”

145

“Atrium beautiful, well kept. Rooms expensive. Diffiuclt to find room, took 40 min. Poor instructions for a very large place. Room always clean and awesome view from room to atrium. Bus provided nice, shouldn't charge for trip to downtown..at least not $20.00 per person. Hotel very pretty and flowers in full bloom. Music with water awesome. ”

135

“i recently fulfilled a dream (turned nightmare) by staying at the opryland nashville. i purchased 6 nights(2 rooms)at a cost over $3000.00. after 2 sleepless nights due to rowdy teens with no adult supervision i had no choice but to leave. the staff were the rudest i have ever encountered. the guesthouse inn and suites gave us 5star treatment as soon as we entered the lobby. i actually feel for the good employees of opryland hotel . i will never with any integrity recommend this hotel to anyone, ever. i still haave not even been offered the return of 1 night . avoid this tourist trap at all cost.”

125

“Very pretty. Too big. Staff saw us using our maps and helped us find our room. The concierge staff were the most pleasant and helpful. For us there was too much noise from adjoining rooms that brought children. In a room like ours there were families with children. It took an hour for our car to be brought out of valet parking. I would come to look at the facility but would stay downtown.”

155

“This was our best vacation ever, in large part due to the beautiful surroundings within the hotel. It was so enjoyable that we even chose to stay in one day, spending the day at the spa, the pool, the restaurants, walking among the fantastic plants, taking the boat ride and just enjoying the moments. The accommodations are first rate and the customer service is outstanding.”

155

“everyone offered help every where we went or turned. loved the hotel just thought it a little pricey and to have to pay for self parking then resort fee when leaving was a little surprising but worth it for my tenth wedding anniversary. ”

135

“Disappointed that in a room with two beds that there was only a single chair mmakiong it very unco9mfortable to have a conversation. Missed being able to go to a small bar as found in most hotels. Disappointed in variety of restaurants. Although 13 were listed, many were specialty shops like ice cream shops, pastry shops etc.”

155

“we had a balcony room. It was our anniversary and it was wonderful . We will be coming back. ”

125

“Staff very helpful Room was clean but not up to my expectations for the amount I paid. Room was very small. No comforter, flat pillows. The carafe for the coffee pot was missing. Ate dinner at the Jack Daniels Steak house. Food was very good, but the service was fair. I had to actually flag down my server for attention. Beautiful atrium. I guess I should have just visited the hotel and stayed somewhere else. I would not recommend staying at this hotel. ”

125

“Honestly, i was disappointed in our stay in Gaylord. The room we had has a fan that is very noisy, there is even no extra blanket that we could use too. The linen or the bed sheets is not comfortable to use and the toilet tissue seems to be a cheap value.Then, we noticed a part of the ceiling (soiled) placed near the restroom door needs to be changed. Its not worth what we had paid for. I even told my boyfriend which he agreed, our stay at the christmas place is much better.”

155

“UNFORTUNATELY WE ONLY HAD ONE NICE DAY WHILE WE WERE THERE SO SPENT A LOT OF TIME IN THE HOTEL ITSELF WHICH IS AN EXPERIENCE UNTO ITSELF. WE HAVE BEEN THERE SERVERAL TIMES AND LOVE IT MORE EACH TIME. THE ONLY COMMENTS WE WOULD MAKE ARE THAT IN PREVIOUS VISITS THERE WERE WANDERING SINGER AND GUTARISTS ALL OVER THE PLACE - WE LOVED THAT. ALSO WHEN WE WERE THERE BEFORE THERE WAS CHRISTMAS MUSIC PLAYING ALL OVER THE HOTEL AND SOMEONE PLAYING A BIG GRAND PIANO IN THE MAGNOLIA LOBBY - WE WERE SO LOOKING FORWARD TO THAT AGAIN THIS YEAR. THE ONLY PLACE WE HEARD A LITTLE BIT OF CHRISTMAS MUSIC WAS IN THE CASCADES LOBBY. EVERYONE WE SPOKE WITH ON YOUR STAFF COULD NOT DO ENOUGH FOR US. ”

155

“Great hotel. Beautifully decorated at Christmas!!! ”

145

“No more or less than expected. I think the parking charge was overkill, if you are spending the night it should be reduced or complimentary. ”

155

“Had trouble finding our room and around the hotel but we did enjoy everything about the hotel.”

135

“went at christmas time the hotel was beautiful the staff was great. The room ok we had holes in our sheets. all and all had a great time.”

145

“The room was great. The room staff was very helpful with request.The staff at check in & the ones that helped us with the shuttle into the city & bowl game was very helpful.Overall a very positive experience & one that I will share with friends.”

155

“A wonderful afternoon and evening experience in every way! Staff was exceptionally hospitable, friendly and accomodating. The bartenders at the "Sport" bar were helpful as well as entertaining! I wish I could remember their names”

155

“My girlfriend and I took her three girls up to Gaylord Opryland for a 4 night, 5 day stay during Christmas. It was bowl season and holiday season, but most everything went better than we could have hoped for. We ended up staying most of the day of Christmas in the room. When housekeeping came around, they asked if they could clean the room. With all of the girls' gifts laying on the beds and floor, I asked the housekeeper to not worry about it that day. Seeming very concerned, she ask if I was sure and that she would not be long. I respectfully declined again, and she said well let me give you some water (bottled and free), coffee, and toiletries. I gladly accepted them and thanked her again. On the final night before our departure, my girlfriend's youngest girl vomitted in the bed. We had to call for extra bed clothes. Within 15 minutes, 3 housekeepers came up to remove and replace the sheets and blanket with only care and concern for the little one. They all acted so nicely and caringly and wrapped her up in the sheets and blanket and surrounded her with her stuffed animal. I was very impressed as was my girlfriend. The only con I have was the valet line taking longer than expected a couple of times. Regardless, the employees and atmosphere made our holiday one to remember for the rest of our lives. Thank you Opryland Hotel.”

145

“Very nice but VERY expensive! I think I should have been notified that I would have a daily charge of $15 for wifi and water and I think I should have been notified there would be a large parking fee per day. I knew nothing of these charges before I arrived!”

125

“I think your hotel looks lovely but I think everything about the experience is painful. Waiting to valet your car in a line that is crazy long...every time, an hour wait for restaurants that have more empty tables than full, waiting in line to get a cup of coffee that is mediocre...waiting, waiting, waiting. Ugh! We will not be returning. I know that for certain.”

155

“Everything lived up to and exceeded expectations.”

135

“This is a hotel & convention center in one. I found it difficult to navigate in general and especially when my knee acted up and I couldn't easliy find handicap accesses. The sign at the shuttle location clearly states that you get admission to Country Hall of Fame included, but when we got there we had to pay. It is advertised for all sorts of Christmas activities; but you couldn't get a Christmas dinner anywhere despite what we were told ahead of time. couldn't get a reservation at any restaruant until 8 p.m. ”

145

“We were booked in the Cascsde area. Got to the room and a tree was blocking the veiw from the balcony. We called the front desk and was rebooked into a room in the Garden area. We had a great stay. Food was pricey. Ate mostley away from the hotel. Did eat breakfast at Johnny Walker, food was very bad. Not worth eating. Needs to be closed. All bell boys were great help.”

135

“We did enjoy the atmosphere at the hotel. The decorations and grounds are beautiful. We were delighted that a shuttle was provided to transport us to the Rocketts show. What disappointed us was the parking fee of $18 per day, the added resort fee (as we never use extra facilities), and the quality of food at the restaurants (substandard for the price). Our room was nice but it took a long time to get hot water. It is doubtful that we will go back. We will recommend with reservations.”

125

“We came to the Opryland Hotel to see the Rocketts. We booked on line. At check in we were told that we were being charges a $15.00 "Resort Use" fee. Plus an $18.00 parking fee. We booked a room in because we would be late getting out of the show and did not want to have to fool with traffic in getting back to another hotel. We did not use the "resort" facilities in any manner that we could not have gotten in any other hotel or motel in Nashville. I do understand parking fees. However, it would appear that an overnight guest should have some priority parking closer that the 1/4 to 1/2 mile we had to park from the hotel and/or a at least discount from public parking rates. When we checked in we asked about how to get to the Rocketts Show that evening. We were told to that we could catch the shuttle at 7:00 PM for the 8:00 show at a designated port. We were there before 7:00 and there were people everywhere. This was a crowd and it was not organized in any manner, There were no lines for boarding. People were jambed in the halls with several pushing for a position. There was no shuttle there to board from 7:00 until 7:20 when we finally left and asked someone if we could drive or walk to the show. The direction she gave us were great. We walked which was fine, however should it have been bad weather this would have not been acceptable. My wife and I are seniors and had we been like many other seniors we might not have had the option to walk. We would have been "crushed in the crowd" as some were. ... Finally, Sunday morning as we were preparing to leave there was a fair amount of people in line at one of your cafes'. After waiting 15 to 20 minutes in line we were told that they were out of coffee and out of pasties and that we should go to another cafe across the way for service. She told us that they would bring the coffee from that cafe to the one we were waiting in 15 minutes if we wanted to wait. There was only one person wait on people at this cafe. We deceided that we would eat breakfast on the road and left without having anything. So, to answer your question about our stay at Opryland Resort...it was much less than we expected and less than it should have been. The staff was friendly however, the organization and planning overall was POOR. The hotel and grounds are beautiful what a shame we can not in good conscience recommend staying there. We can and do recommend the Rocketts Show to everyone but advise them to stay in another hotel. No, I am sorry to say we were not pleased. ”

145

“Although this was a busy time of year, we were really pleased to find everyone affiliated with the hotel to be helpful and pleasant. Everyone went out of their way to make this a good experience. Thanks you !”

155

“Great room, great view, great staff. Will stay again.”

145

“We enjoyed the ambience of the hotel and attention to detail, but found signage to different areas not useful. We had one of the hotel staff help us locate a restaurant as their isn't any directional sign to it. (Steak restaurent)We saw several people looking for or asking for directions also. ”

155

“Opryland Hotel is the best place I have ever stayed. It is a huge hotel and very beautiful. There is a lot to do right there with restaurants, shopping and entertainment on site and within walking distance. The Jack Daniels Restaurant was great ! They do need more parking. ”

155

“Other than the fact that the front desk tried to not give me the room I paid for, it was a great experience. I had confirmation on a King Traditional and they out us in a Queen room. It took about an hour to correct the problem when they saw I was not going to be happy any other way.”

145

“A little too pricey for me. What with a $15/day resort fee (what's that about) and $18/night parking in a facility far from the crowded downtown parking. Good food is very pricey (2 eggs, 4 strips of bacon, large spoon full of potatoes and a bisquet %15) and cheaper food facilities (slice of pizza $4) will sustain you. Nice to see once. My recommendation is to book 1 night here for the experience and move on.”

155

“The experience at Gaylord was more than I expected. It was a feeling you might get at Disney land. The resort was very clean. It was very impressive. The only thing I would like to have had would have been a lower price resturant maybe a breakfast buffet. But still the place was just breathe taking.”

125

“1st booked gardens on the room stay site & received room in cascades. Staying 3 days asked to move they said all rooms booked up entire weekend could not move,not even Sunday. Toilet would'nt flush. Bathroom tiny. Hotel was beautiful”

125

“My brother-in-law booked and paid for a large number of rooms for the week end of his wedding 11/26/11. My husband has a disability and the hotel was asked to give us two connecting rooms with balconies. Since the hotel offered help/services for guest with disabilities, it was requested for us to have early check-in. When we got there we were told our rooms were across the hall from each other. Then they said only one room was ready for check-in. It took 45 minutes and a manager to get the rooms promised. The check-in person added valet parking charges to my credit card and also to my daughter's card but we came in only one car. (They later took that off at check-out when I noticed the charge.) I called ahead for valet parking retrieval and was told it was unavailabe at the present time so I had to send my daughter down to the lobby to request my car. I tried to get into the comments sections on the TV check-out channel to state my problems, but it said that was unavaliable at the time. The bellman came within a decent time but took a personal call on his cell phone as we went down the elevator. Other members of our family also had problems at check-in. Sorry, Opryland Hotel, you made what should have been a happy, joyous celebration into a stressful time for several members of our family. My brother-in-law paid handsomely for all those rooms and I hope he never finds out so many of us had so many problems.”

155

“Our room was in the cascades,Had a balcony .You go out on balcony overlooking the water falls and all the beautiful flowers and plants.You could open the balcony door and hear the water falls at night. It was great”

135

“The Good: A) Gorgeous gorgeous gorgeous facitlity B) Friendly staff The Bad A) The staff is not educated in hotel procedure. B) We had a discrepancy using a wheel chair for my mother. C) My husband could not get out of the self- parking lot which, according the line next to him, he was not the only one having an issue. For the price, I would think that the staff would be better trained. ”

125

“Very nice hotel, but very pricey for a room that overlooked the area where delivery trucks load and unload. It was over $500.00 for two nights and the view was horriable. The food at the restrants were way over priced. I will never stay there again. VERY OVER PRICED. ”

125

“Not happy even though the food was good it was very expensive. And they charge extra for everything, a resort fee, parking to ride the boat, etc.”

125

“overpriced. Food ok not anything special. Booked a king put in with two queens. Long walk to anything.”

135

“This is an amazing property. Very difficult to navigate. Everywhere I went there were groups standing around with maps trying to find something. My only complaint is that I feel everything in this resort is about 30% overpriced. However, there were lots of people there, so I don't look for any discounts in the near future.”

145

“The hotel was very unusual and very large. Getting around such a large property is a hassle sometimes. But the public areas are amazing. Greenery, a river, numerous restaurants, etc--all make for a real experience.”

125

“My family and I were VERY diappointed in our stay. We were in a portion of the hotel still under renovation from the flood. The floor of our hall was concrete with electrical work lights on the wall. Although the atrium area of the hotel is beautiful and the restaurants nice, the room was not special. There were no extra amenities above those available in a non-resort hotel. The pillows were flat and uncomfortable. I have had much better hotel rooms in the Nashville area and will probably not return to the Gaylord Opryland Hotel. Guests should be made aware that the hotel is still under construction. I would never knowingly pay this amount if I was aware of the potential of being located in an "under-construction" area.”

155

“We've stayed here a number of times in the Atrium Garden view rooms. I always feel as if I'm in heaven.”

155

“Wonderful hotel, beautiful interior grounds, great food and room overlooking the garden area. Great access to Opryland and The Heritage/Belle Meade. Want to go back!”

155

“Everyone was extremely friendly and helpful. Rooms were very clean, the beds very comfortable. ”

155

“Fabulous hotel/resort. The botanical gardens were wonderful to walk through with the waterfalls. Only recommendation as a runner I would have liked to have access to a running trail or at least sidewalks on the roads around the hotel.”

135

“I had a confirmed reserv for a king and reception tried to stick us in two queens. They found us a king but our first room was "used" and we had to be moved which took an extra 45 minutes at midnight. We would opt for a downtown hotel on next stay in Nashville. Huge property with nice amenities; great rebuild from the 2010 flood. Large sections of "public areas" were reserved for the use of a private corporation for at least one of the full evenings we were there. Overall average value at best.”

145

“Staff is very friendly and helpful. Overall the experience was enjoyable and the resort is quite beautiful. The major criticism is that I was not told in advance that during that two major companies had the steakhouse, jazz bar and island shops closed off at night for their own enjoyment. It was the two weekend nights I was there. The Steak house and jazz club were ones I wanted to enjoy. I would have switched the dates had I been properly informed in advance. ”

125

“Placed in a room in an annex near the interstate i.e. average quality room for more than $200per night a 10 minute walk from reception. Overpriced food and beverages. Far from the city center. Extremely large facility. Staff was friendly but would not recommend. ”

125

“We were shocked at the mess in the hallway on arrival. Rolls of carpet, scraps and workmen crowding the hall. We were not able to roll the luggage through the clutter. Updating is understandable but some warning would have been appreciated. I would think a break on the price would have been in order. ”

125

“We have always enjoyed our stay at the Gaylord but the experience was different this time. The ceiling in the bathroom had significant water damage, the carpet needed to be vacuumed and the chairs and table on the balcony were dirty. We thought they had missed it on the first cleaing but we were there for 2 mights and nothing was touched. Just not up to the usual Gaylord standards.”

155

“The hotel and staff were SUPER and very helpful. ”

135

“$200.00 a night and I still have to pay to self park, really! Refrigerator in the room have a half used drink in it. The freezer compartment had a bag of ice stuck in it. And the refrigerator had some kind of gunk on the inside of the door. In otherwords it needed cleaning. Staff was friendly but not overly helpful. No doubt its a beautiful place but I don't think I'd spend the money to stay here again. I guess I just expected more for the money. I don't think it lived up to all the hype. ”

135

“booked king size bed-when we arrived in our room we had 2 doubles. Went back to ck in and was told there were no more king beds. I ask for upgrade on room if we could not have the king and they did give us a room with a view. At ck out we had a $15/day charge extra--was told it was for the fitness room, bottled water in your room and shuttle to certain destinations that are owned by the hotel. This charge is included even if you do not use any of these services. Valet parking was $26/day and self park 18/day. ”

155

“Opryland Resort is a step above the average hotel room, by far. Free bottled water, coffee/tea supplies, beautiful scenery, and lots to do make your stay a wonderful remembrance. The laser show at the fountains is magnificent, especially at night. Gift shops and eateries are all nice, food was very good, especially Solario's! A vacation resort at its best, you never have to leave to have an enjoyable vacation!”

155

“My husband and I had a wonderful time. Our only complaint would be, we thought the resort fee of $15 plus tax should have been included in the price of the room. This was never explained to us or even mentioned until the bill was put under our door the following morning. ”

155

“we had great time at the resort. the scenery was fabulous and everyone on staff was great with any questions we had and very helpful. the resort fees was kinda a bummer but for using the spa it was well worth the price. i dont recommend the old hickory steakhouse the service was great but the food wasnt worth the price. i had a way better steak at the cascades and was way cheaper but overall i can say i experienced it.”

145

“parking $28.40 and resort fee $15 per room after paying for room and fees is a complete ripoff!!!!”

155

“So great we plan on going back in December...One of the most elegant hotel I have ever been too..We loved it..All married couples need to experience the luxury of this hotel..# 1 in my book!!”

155

“When we walked in it was breathtaking i felt like i was in another world..There was so much to do right there in the hotel. Our room was very nice,clean and was perfect.We enjoyed our stay and only wish it would have been longer.I would definately come back..and would stay no where else but the gaylord.”

155

“A great place to stay. The staff member checking us in noticed my wife was using a cane to walk and asked if we would like a closer room requireing less walking. That is class service!! The proce for those wanting to check in and self park could be streamlined a bit - very confusing lines. ”

155

“we stayed one night and loved the hotel but did not appreciate the extra expense automatically charged without clear explanation about internet use, my daughter thought it was included so she used the service, it was ridiculously overpriced, also the room numbers are very confusing, we got lost a few times ”

145

“As stated above.”

155

“My husband and I stayed at the Opryland Hotel before it flooded. It was incredible. We still dream of returning - as it was one of the best experiences we've ever had at a hotel. The rooms were beautiful, the hotel itself is charming and so entertaining, and the surrounding area offered enough to keep me busy for a week. My husband was there on business, and the hotel was an incredible site for a conference. We hope to be back again soon. Thank you Gaylord!!! What an amazing place you have!”

145

“Excellent helpful Staff. Not enough variety of restuarants and for some of us with limited funds some lower scale eating places would be nice. Still a great experience for a 60th anniversary celebration.”

155

“I absolutely love this hotel! The service has always been wonderful and the food is delicious. I have three young babies and this is my minivacation getaway. The Spa is a great place to sit back and let yourself get pampered and work out all the tension and stress of every day life. The staff is very polite and ready to serve. The rooms are very nice with beautiful views. I cant wait for the next opportunity. Already looking at my calender. Thank you to the staff for making my stay heavenly.”

155

“Everything went very well and we had a wonderful stay. We had dinner at the Hickory Steakhouse and breakfast at Solario's with the Stars, (The Judds). Our room was ready when we arrived, and after getting a bit twisted in the halls, we found our room. We went swimming and I had a massage, which was very relaxing. ”

155

“Everything was great - but I thought the valet price was a little extreme. ”

125

“The long line of valet parking vehicles slowed down guests wanting to self park. We spent 15 minutes in a line of cars before the attendant directed us to the interim parking area to go into the hotel to check in. Very disorganized. Once checked into our room the hotel staff was pleasant and very helpful. The room was clean and well decorated. The courtyards were beautiful and well maintained. The junk fees for parking ($18) and the resort fee ($15) are a little much.”

145

“Gaylord is absolutely gorgeous. I am an avid gardener so especially like to visit! Would love to see plants labeled as is done at botanical gardens. Room was fine, although nothing different than a $100 room we often stay at when traveling. Your draw is the conservatory. The pool with games & music was a blast; a lifesafer for grandkids and adults alike in the 95+ temperatures. We were there for hours and didn't get bored. Congratulations to that very friendly staff!”

155

“We have stayed in high end hotels all over the world. This one is truly spectacular. Our room was excellent with beautiful balcony view of atrium. Very good to have refrig, safe, and Wi-Fi included for $15 per day. Hotel transportation on their bus is too expensive at one-way fares of $20 downtown and $30 airport. I rented a car in hotel at HLE for 24hr and had its use, airport dropoff, and free parking in the HLE lot virtually at front entrance for less than the $60 we would have paid to ride their bus to the airport. It is extremely difficult to find your way around this huge complex especially because you have to change between the first and second levels to get from one place to another. They should color code the maps so you know which level you need to be walking on and when and where you need to change levels to get from place to place especially from your room to the bus stops. Cleaning staff was too noisy in halls.”

145

“The hotel was very beautiful. We enjoyed our stay very much. I only have two comments, one is that the person that checked us in was very nice, but inexperienced, which i have no problem with. the problem i have is the manager he asked to assist him took an extremely long time to come to his aid, and in the end, he had to go find another person to help him. He was very apologetic, and actually gave us free parking for our delay. Again, i had no problem with the original person, but your management should be more responsive to the newer reservationists. My second issue, i upgraded to a "garden view" room, which cost me $65.oo extra dollars, and though it was lovely, i do not feel it was worth the extra $65.00, as the trees were overgrown, and our "view" was quite obstructed. I love the Gaylord Opryland Hotel, and would definitely stay again, but I was only there for one night, and these two issues really stood out for me. I will refer others, definitely. ”

125

“our room had no hand soap, only one bar for the shower... little things like that are NOT what you'd expect from a "resort type" hotel. And, like others have said, there's a resort fee, plus $18/day parking fee. Are you kidding me?!?!”

125

“I booked a courtyard King upgraded room, having been to this hotel before, I knew they had nice little balconies and a nice view in the courtyard area. Think mine was Magnolia. I had to crane around a corner to glimpse the courtyard. NOT worth the upgrade price. Also, the maids were very noisy in the hall in the early am. I travel ALL the time. Not impressed.”

125

“The staff, grounds, and common areas were excellent. My room on the other hand was disappointing. Other than the flat screen TV my room seemed old and dull. It felt like a Holiday Inn back when I was a kid and we were on summer vacation. I wouldn't recommended staying here. Next time I'll go for a cheaper Hotel with nicer rooms, free parking and no daily resort fee. ”

145

“The resort is certainly a destination in itself! Having been prior to the horrible flood last year, it is wonderful to see it back to a grand landmark for so many who LOVE the Opry connection. The resturants and shops so enjoyed and look forward to the reopen of the Opry Mills in 2012!!!”

155

“MY ONLY COMPLAINT IS WHEN WE WENT TO THE SHUTTLE BUS THEY WERE SMOKING AS SOON AS YOU OPEN THE DOOR AND WALKED UNDER THE AWING SHOULD HAVE THEM GO OVER IN THE PARKING AREA”

125

“The resort and surroundings are beautiful. The staff was friendly and helpful. The food is vastly overpriced for the quality (within the resort's restaurants as well as roomservice). There was constant issues with the tv in the room working properly. Also, the pricing should be more clear because I did not like being charged a substantial resort fee and tax for everyday we stayed. 18 bucks pr day parking is ridiculous. Overall it was a good experience but I will stay at a cheaper hotel with better accommodations next time in Nashville. ”

145

“I loved all the aspects of the Gaylord..except for the check-in experience. They tried to give us a room with a pull out sofa bed! They were "very booked" ...quote from check in personel...and tried to put us in accomodations unacceptable. We told them that we booked 2 double beds and did get that in the end. The room was not cleaned until very late in the day...and we had to get towels from the cart in the hall. The surrounding are beautiful..and the resturants are great. Save money on their transportation. It only costs 25 dollars to town and airport for a cab. We paid 40 dollars each for their bus..rip off!”

145

“We had booked 2 rooms. They tried to give us both rooms with no bed and only a pull out couch with a 2 inch mattress. When we complained they did change us without a problem. Room service never cleaned our room until 5:00 by that time of the day who needs it!! We did need towels. 5 of us took the recommended shuttle from the airport which cost us $200 roundtrip. Found out later a cab ride for 5 was $25 one way. The hotel was beautiful but we felt like we were paying for the recent flood damage. Now that we are a little wiser, we would definately go back again.”

155

“The experience was undescrible, the only thing was that I forgot to tell the desk in room 5036 in the garden center the refrigerator was out cold but I was so in awe I could not even remember to tell anyone.We enjoyed our stay better than sny place I hsve ever stayed and I am 68 years old. I will tell everyone to go to the Gaylord! Perfectation!”

155

“Great experience”

135

“4 star rating but for the money, I rate a 3. Great facilities and many different things to do on site. Just a little too pricey for a family to afford; food is expensive and $18 a day for parking plus the resort tax really add up. The staff was very friendly and helpful. ”

155

“We spent Christmas Eve at the Resort and it was amazing. The decorations, the entertainment, the food, the room -- it was truly a great evening. The best ending -- snow!! What a Christmas.”

155

“Everything was incredible. The entire staff was unbelievably pleasant and helpful. Can't wait to come back.”

125

“I booked our stay at opryland hotel for my wife's birthday. Our stay got off to a very bad start. It was raining hard when I arrived to check-in and I pulled up under the cover at the registration desk in order to check in. A parking attendant approached me as I was gettin out of my vehicle and asked if I was going to use valet parking. I told him that I was not but that I needed to check in. He told me that I had to move my vehicle out from under the cover and park in some uncovered spaces. Two other parking attendants came over and they would not let me check in until I moved out into the rain. After I checked in they would not allow me to unload my luggage under the cover so I had to unload in the rain. I was so wet that I had to change my clothes when I finally got to the room. At check-in I found out that two additional fees were added to my bill. There was a parking fee and a resort fee. This made my bill more than I had anticipated. It would be better to add this fee to the room charge so that there are no suprizes. We moved to another hotel in Franklin for the next two nights and we were well treated. The difference in attitude was amaZing. We will not come back to Opryland Hotel again. In the past few years I have brought 3 groups to stay at the Opryland Hotel. If I bring a group back to Nashville I will not consider the Opryland. I would not want my group to be treated like I was. It really did take away from our anticipated birthday celebration. ”

125

“A little expensive and the additional resort tax we were charged per day was a shock, as well as the high cost of parking a vehicle at the vehicle - $18/day. On our limited budget, we will NOT be staying at the Gaylord Opryland Resort and Spa again. Rooms were just average. Nice interior though of the hotel.”

135

“Clean, comfortable room. Our room was missing a frig. Garden view is very nice, but I am not sure it is worth the upgrade. Be ready to spend at least $50 for a simple meal for a family of 4. Also there are an additional $40-50 total for resort and parking fees.”

125

“charged for parking and water and pool. food was over priced and not good. cleaning staff was extremley loud across the hall first thing in the morning. didnt get the room i booked and was facing a wall while all others could see the gardens. took shuttle to grand ole opry and was dumped off far from the door and had to walk in rain and cold.”

145

“It has been a few years since my wife and i had visited your resort, Callway gardens has caught our fancy for the last few years, but of course this hotel is as beautiful as we remembered,the room was very clean when we arrived, but was not cleaned the following day ? most all the food was great, (italian)? my wife of 41 years had a great time, so of course i did to. Thanks”

145

“I totally enjoyed the your resort. room very clean, staff very friendly, and would recommend to others only problem I had was I don't believe you should charge for parking if you are staying at the hotel. Thank You Rob”

155

“Outstanding, we will be back”

145

“Concierge made our stay awesome. Thanks to her, our room was in a lovely location to celebrate my birthday. I do think the room, and especially the restaurants, were overpriced. It was also irritating how the resort wanted to charge us again at checkout for 'resort fees' even though we had paid for everything at the time of our reservation. ”

155

“First Class All the Way!!! Wonderful and outstanding. Want to go back when the Sports Bar and the jack Daniel Restaraunt are completed.”

155

“we enjoyed everything it was beautiful food was excellent everything was excellent ”

155

“It was Christmas eve and the hotel was gorgeous all decked out in its Christmas decorations. The Rockettes show was also great. Even with the snow, the hotel was well prepared.”

145

“i went there for my beta convention and it was the best hotel ever but expensive but its worth it”

125

“i was greatly disappointed with my stay at Nwtf convention this year. My suite had to be recleaned-band aid, drywall dust, drywall chips. You took out a high priced but outstanding buffet and replaced with a high priced buffet with little choices. People who stay at your place pay a lot. More than the other good places, I expect more. We used to look forward to the great breakfast. Your help at the hickory rest breakfast buffet were horrible at best. Busy jaw jacking, standing around and in the way, slow service.”