Tropicana Express Hotel & Casino

155

“I love the tropicana because the pool is shaped like a train. i also like the restronts and the understars cafe. the understars cafe has the best icecream there”

155

“With the low price, the rooms were decent in size. Bed’s mattress was divine and the amenities were fine for me. ”

155

“Was taken aback at the sight of the large bed. Room was maintained very well. Dinner buffet served plenty of delicious food, enjoyed it immensely! Staff at the casino was friendly. The live band played really good!”

155

“The buffet had a variety of yummy foods. We had such a terrific stay at this place.”

135

“They should have never sold the train. The buffet was very good, dinner and breakfast. Did really bad on the slots. ( last 2 times I stayed there. Staff was friendly and helpful. Room was clean.”

155

“Great people...staff was very helpful...nusboy rocked... Plus house keeping was fast & very helpful & very nice...”

145

“good room for basic price bell and parking service excellent Steak House restaurant excellent didn't win at slots”

125

“never will you win on those slots machine, I think this casino is on the way going broke. must be new owners. we loved this place but not any more.”

145

“Upon arrival, I found the ironing board set up and several items missing that should be there upon check-in. House keeping responded promptly and brought up the items, two towels and wash clothes, an ice bucket, and a clock radio. Overall the entire staff were very helpful and I enjoyed the rest of my three day stay.”

155

“Excellent room comfortable bed nice and quite.”

155

“This is the 2nd time I stayed here and it gets better! Everything is so clean and nice all around and the staff is great and smiling. Oh....the food is AMAZING!! We will be back :)”

145

“Had a great time. Room was nice and the price was even better.”

155

“You couldn't ask for anything more. Excellent!!!”

145

“Great experience, rooms are nice, hotel central of all casino's. Staff was great”

145

“Staff was great, hotel was central to all the other casino's. Online reservation saved 9 bucks from just walking in”

155

“everything was great including meals , parking facility , employees were friendly and very helpful, check inn was quick.”

155

“Everything was very nice. Room was spacious and clean.”

155

“Excellent room, Cacino, restaurants, and people!”

155

“We had a great time. The cleaning staff was very nice and accododating. The rooms were the money, the dealers at the tables were very patient and helpful. Planning to come back in April with a group for gambling and golf :) ”

155

“We enjoyed our stay at the Tropicana very much. The rooms were nice and clean, the cleaning staff went above and beyond our needs and were very friendly. I do not gamble very much because I find it too fast paced and intimidating but in your casino the dealers were all very nice and explained to me and made sure I understood what I was betting. I felt at ease and had so much fun. We are planning to come back in April”

125

“Clean room. Old but smelled fine. Screaming, crying young lady up and down hallwAy for 2 to 4 am. Nothing done about it..”

145

“Need wireless internet in rooms, so you can do bus when play the casino”

125

“the bed was low budget or old. The room was dated. Customer service in the hotel was poor. The staff was just fine, it was planning by management. Only one place to get a cup of coffee to go, in the morning. Very long lines. Simple food items to go took for ever to get. Finally left and went to Arizona to eat.”

155

“Room clean, service great, plan to stay again, easy access to parking, walking distance of all attractions.”

155

“Very clean and the staff are great, this is a one stop Hotel casino.”

135

“We enjoyed our stay , staff all great. the only problem was our room was VERY old and tired. the carpet needs replacement, as well as the chairs. It was great to have lots of NO SMOKING areas.”

135

“I think it is time to remodel your rooms. The carpet was coming up.”

145

“Nice and quiet! Enjoyed the live music, food and especially the morning treats - pastries!!!”

155

“Great experience for the money”

125

“This is the first time my wife and I stayed at the Tropicana. We are used to staying at casino hotels. Here are my complaints: Coffee served in the main hotel dining roof was not fit to drink. My Dad had a word for it, ditchwater. Upon arriving I asked for the 12th floor as friends were on it. I was told it was a 10 dollar upgrade due to new rugs and funiture. I felt this was a ploy of some sort and later confirmed it when my friends said they were just given that room (at a price less than mine). It might have something to do to the fact they were there 6 days and we only the one. My last complaint was the no Wi-Fi, down for repairs they said. Other than that it was a little run down but clean. I give it a 5 out of 10 and will not stay there again. However, I was very impressed with the waitresses in that same (I think it was called the Dining Car) place. ”

155

“Every time we stay we are treated to exceptional service.”

155

“Nice accomodations. Staff was helpful and friendly”

155

“Had a cood time realy like the room.Would recommend the hotel to everyone.thanks .”

135

“Room was clean; hotel staff friendly and helpful. The mattress was quite uncomfortable with "valleys" created from many uses. Parking was a bit of an issue due to the large number of spaces cordoned off for staging areas.”

155

“Hotel was very clean, the staff was friendly and helpful when I asked questions. The service and food in the 24 cafe could be better however the buffet was OUTSTANDING, The Sushi bar location needs to be moved,the location is too loud to enjoy eating and the selection of fish is tiny.”

125

“There was no Wy Fi / Internet available in the rooms during our stay. I had to pay to use a computer in the lobby to contact family members. Not Good. ”

125

“There was no Wy Fi / Internet available in the rooms during our stay. I had to pay to use a computer in the lobby to communicate with family. Not Good. ”

125

“Room was OK, but very dated.”

145

“I did enjoy it, was clean,one litto peoblem it was too noisy ”

135

“first of all,the parking garage elevator takes you DOWN to get to the elevators UP to your room.not good! i'm a disabled vet and have a hard time walking.second,the long walk down to the casino and the VERY long walk back up the ramp to the elevators to get to my room, and then back down again to the elevators to go back up to my vehicle. NOT GOOD AT ALL! the rooms and help are okay!”

135

“The hotel needs fast food places with more options for food. No cable TV or any movie channels. Internet cost $10 dollars a day and I felt that was too much. The Buffet was fair for the price. Room was clean and decent for the price!”

135

“Experience okay. No hotel info to read except on TV. Crying screaming woman up and down hallway for 3 hrs. No one came to check it out. Employees very nice. Hotel room old but very clean. Casino way to smokey. Much worse than other casinos.”

145

“Rooms very nice. Had a great band in the lounge! Food great too.”

145

“The smoke in the hotel was a seriuos issue-poor ventilaton system.”

125

“the room maid miss the dirty towels on the back of the bathroon door. no vacuuming. the sink counter look like it was stained in a number of different places to look like marble, it just look dirty. bed was to short in height. air did not work at night.”

145

“Had a great time, found the hotel clean with great service. Excellent staff”

145

“It would be nice not having to go thru smoke to get to our room. Why not have a separate passway to non smoking rooms.”

135

“The Room was clean and it was fine fir the value.”

135

“Staff was very friendly ”

155

“Had a great time at your hotel for the big NFL game. My brothers and my Mom had tickets to the private party and we all loved it! Thanks for putting on such an awesome party. We stay there all the time and the place is spectacular.”

145

“We had a great time at the Tropicana, the people were friendly and helpful the rooms were clean and comfortable and we will be back. We would definitely tell others they should go to the Tropicana in Laughlin. ”

125

“The room was ok but the locks were broken, both the deadbolt and the security lock so I had to use a chair under the handle. And I was alone so not so secure. I told the lady at the front desk and she didnt seem to care. The room should have both soft and hard pillows too. Mine were very hard. I will look to stay somewhere else next time.”

125

“The sink and shower pipes were congested (slow run out)entrance light out, and thermostat noisy, and rooms were paper thin.”

145

“Got there the day after Xmas.Did not seem crowded there or in Luaghlin itself.Buffets are good but its cheaper at the Edgewater.If you have a chance go to the town of Oatman about 30 miles from Luaghlin pretty neat......”

135

“yes they are racing your cars and dangerous to all dec 29th /12 i hope this makes it to hotel and they correct this problem”

125

“ROOM WAS TOO DARK---WOULD HAVE LIKED A MICROWAVE TO HEAT UP MY COFFEE--THE PILLOWS WERE SO ITCHY AND SCRATCHY I HAD TO SLEEP WITH A TOWEL OVER THEM--BATHROOM WAS DIRTY AND OLD.”

145

“VERY RELAXING WEEKEND”

145

“As always our say was like going home ! We stay at the Tropicana when we are in the area and never been disapointed .”

145

“Nice and clean great value. Bartenders were courteous and really good food.”

145

“Clean room, good value. Would stay here again.”

155

“Easy reservation process, rate was honored & hotel was clean & staff was courteous! Would use RoomStay for next visit!”

145

“Good service all the way from checkin to departure. Looking forward to our next visit.”

155

“The room was just great. We had a wonderful time in Laughlin. ”

125

“No coffee pot, TV did not work well (maintenance guy said "well that,s the way it is"), I did not feel that I got my moneys worth although hotel prices in Laughlin are very reasonable. I will probably not stay here again.”

155

“It was a great stay - everything first class. We have a new preference for stays in Laughlin.”

135

“great staff, decent food,great pooland spa,”

155

“The Tropicana Express was the best in our opinion. It was a great location, friendly staff, clean overall(rooms & Casino),Food was delicious and well presented. Will stay there again. We had a great time.”

155

“Been there 3 times never been disappointed Very clean”

125

“Room was very wore,bed just ok ,no coffee in the room.Price was high to me.”

145

“Great experience, but would have enjoyed in-room coffee maker. The Steakhouse was a fantastic experience! The entertainment A+! Need to do something about the bad waitress in the Carnigie Cafe.”

155

“Been at the tropicana 3 times over the past 4 years never been disappointed”

155

“This is our favorite hotel to stay in. We enjoy the bands they have playing in the lounge.No long lines to check in and no waiting to get in the restaurant. Customer service was great.”

155

“Our stay was first class, from the check in to our departure. Had a problem with a plugged toilet which was addressed by your maintenance dept, immediatley upon notifying the front desk. Great customer service ! I'll look forward to our next visit.”

155

“Enjoyed our stay from check in to our departure. Had a plugged toilet that was taken care of immediatley upon notifying your frony desk. GREAT customer service !! Will look forward to our next visit.”

155

“The hote and all employees were extremely professional. ”

145

“Had a great time!”

145

“ GREAT ROOM FOR THE PRICE, EXCELLENT STAFF, FRIENDLY AND HELPFUL.”

145

“Would like to be on a higher floor. Everything else was great. ”

125

“ have stayed at the Tropicana over the years,but this was a very disappointing stay starting with check-in didn't book the casino tower. when I asked to switch it I was charged an extra $30.00 a night which if when I booked it , the cost was $38.00 I ended up paying 58.00 per night. next the up graded rm was just above the air conditioning units . which part of the time was making a very unpleasant high pitched sound the furniture had tears and stains. except for the lady at the check-in most of the staff were friendly and helpful. We will most likely stay at an other hotel the next time we return to Laughlin.. ”

155

“Our hotel stay at the Tropicana in Laughlin has always be very nice. We enjoy the entertainment (especially Pat O'Brien) and try to get there as often as we can. We also like the variety of eating places and we have tried them all and they are all very good. We had to cut this vacation short due to an emergency, but all went well and we plan to be back again soon. Keep up the good work.”

155

“We always have a great time at the Tropicana. ”

155

“hotel very clean, staff very nice, good food, great boat parking ”

135

“I last visited your hotel apx 3 years ago. It had just been renovated. The rooms were beautiful.This time, the first room we were put in was a mess. The carpets were stained and wet by the table and window, the furniture was all scrapped up, we felt like we were in a scary movie!While taking a shower the tub filled up with 6 inches of water, it was discusting.While we were in the elevator we heard two other couples complaing about how bad their rooms were. They said they had to complain and were put in a nice room in the casino tower. I too complained and was put in a better room in the promanade tower but on the 23rd floor. It was better but not by much. The rooms need a little more detail paid to the small details too like,better shampoo, lotions, maybe a mint on our pillows?? There was no list of ammenities or services to offer. One thing nice, the beds were awesome and hotel staff was very nice. One more thing, the first night the elevators were out of service. Scary!”

145

“CHECKED IN NO PROBLEM AND THE STAFF WAS GREAT,HAD THE BREAKFAST BUFFET IT WAS A GOOD VALUE I ALSO HAD DINNER BUFFET FOR A WEEK IT WAS PERFECT EVERY TIME .BOAT PARKING WAS NICE AND HAD NO PROBLEMS SECURITY WAS ON IT.. ROOMS NICE AND CLEAN CANT WAIT TO GO AGAIN... ”

125

“The room was clean, but not comfortable. We paid extra for a "resort" room, but the pillows were hard as rocks, and the bed wasn't much better. The front desk personnel were not friendly. Housekeeping was friendly and very efficient. Additional deposits were held without us being told in advance about hotel policy. We asked for a receipt when we checked out, and the front desk refused our request. We will not be back to this hotel. ”

135

“I understand that this hotel is used by alot of people that go to the river. So, I excused the wet towel smell. I don't know if it was the shower curtain that smelled, but I had to spray the room with air freshner to get rid of the smell. Everything else was pretty clean. Expect for I went to get in bed and I noticed a bright red stain on the sheets. I didn't try to figure out what it was I just pulled the other sheet over it.”

135

“we have always stayed in at The "Ramada" known as the "Tropicana", and we've never had a Problem. Our stayed has always been a Pleasure One. ”

145

“Besides slipping and falling in the front lobby because of water on floor and bummping my head,and no free wifi,wasnt gonna let that RUIN my vacation. Over all great experience,good entertainment, fun for the whole family”

145

“cant beat the price. The trop should offer free wifi to all of its guests though. Lets get up to date already!”

135

“Nice”

135

“Ac. Didn't. Work n they had a worker come fix it n it still didn't work!!”

125

“no frig,no coffee pot, Bed looked thrown together when made. Did like easy access to parking garage from room. Air conditioning good, carpet looked stained between beds. Room was a little cramped and TV was out dated.”

125

“we had to get new keys everyday cause they would deactivate, sink didnt drain well,toilet kept running, and water took over an hour to drain in shower. we have stayed every year and never had a problem this year was kind of bad.we stayed july 19th thrue the 25th. im hoping that next year will be better we are there every summer for family get together!”

125

“The floor we stayed on (3rd floor) had an odd smell coming off the elevator and all the way down the hall. Our room had the previous guest's snoring mouth piece on the floor next to the bed, and I spotted a small cockroach on the bed. I would have given the place one star but I've stayed at the Colorado Belle and Edgewater...I'll reserve the lowest marks for them. Not a good experience.”

155

“Nice and clean”

135

“Room was ok. Left over bottle in room from previous guest. Hair not removed from top of shower siding. Tv went out twice. The service did a great job taking care of problems. Other than that what can you say, it's a hotel.”

145

“Room was clean, but smelled like a smoking room; When you turn the air conditioning up really high, it helped, but there was still a suffocating, nauseating smell. Bellboy was extremely friendly and provided fast service.”

155

“Good for the price. Clean rooms”

155

“Everything was clean and nice -- ”

155

“The whole experience at the Tropicanan was great. We especially enjoy the entertainment in the lounge. ”

145

“We stayed for 4 days over the 4th of July weekend and enjoyed our stay. The entire staff at the hotel was extremely nice and always helpful. The rooms are clean and the beds are wonderful. This is the 2nd time we have stayed there. I have already recommended it to my other friends.”

155

“I used to stay at this hotel when it was the Ramada Express. I have been staying at the River Palms, but I have returned and I did enjoy the room which had a nice view of the desert and the river. The room was clean. The hotel staff was friendly and helpful. The casino was clean and fun. The shuttle should run more often. Had to walk to walk to Outlet Mall with a bad hip. I would recommend the hotel to friends and family.”

155

“Staff was very helpful and attentive. Our room was very clean and inviting. We thoroughly enjoyed our stay in the Tropicana Express Laughlin and will return again soon.”

135

“I rencently was in Laughlin. We were out walking and I had heat exhaustion and walked into the Hotel Tropicana Express asked for water and was denied by server and told I need to be playing at a machine for water. ”

155

“I never regret staying at tropicana, very clean and the staff are really polite. ”

125

“We were a little disappointed in our hotel room. We understand that the hotel is older, but the sink continually clogged, clock did not work, and air conditioner did not work properly (not cool at all). At 115 degrees outside, a cool room is appreciated. ”

125

“The breakfast buffet was all processed food,horrible even the fruit was bad. The rooms were noisy. The place needs a face lift badly. The tropicana express train is gone. Never again. ”

125

“The Tropicana use to be a nice first class casino. Its been 4yrs since being their and its has gone down hill. The air conditioner was so loud you could not sleep and it never got cold,(the adult wing). We switched rooms,same floor same thing. They up graded us to a supposedly better room but it did not have a microwave,coffee maker, refrigerator,one small bottle of shampoo,for two people. The upgrade was 2 fluffed up pillows and white slip-covers,not much of a upgrade. . The most disturbing thing was the beloved train ride was gone for good. I will not go back. I am upgrading to the Golden nugget. The Tropicana needs an upgrade ,face-life,body-shaping,paint job. ALSO; the buffet was the worst.”

145

“We love coming here at least twice a year, we first came here with our Mom and Dad when my first born was just five years old she is now 29 and we are still in Love with this beautiful town. Our granddaughter is now 3 years old and I am sure she will be coming here for years to come. The food, the rooms the people and the river are the best.”

145

“Hotel was very clean. Rooms dated but very clean. Housekeeping very helpful and did a good job cleaning everyday.”

145

“+Nice place, +good value, +good restaurants. -pool gets little to no sun, -no coffee maker in room. Do not get smoking room even if you smoke - no ventilation.”

125

“I have been staying at the Tropicana over the past four years.The rooms have steadily declined. There were holes in the curtians and the door would not close completely without help.The second room was a little better, but the shower leaked.I'm thinking it may be time to change locations.”

125

“Bed was comfortable and that's the only highlight of our room. The shower had hair on one of the walls and the front desk staff weren't very courteous. I would not recommend this hotel to anyone.”

155

“Stay there each time and go often. The people are great, it is very casual, and Stress Free getaway.”

125

“tv is out of date way out of date 10.99 internet please i thought that i signed up for a 40 inch tv not happen and adult only above 21 not i got taken ”

125

“Lady at front desk was rude, room was warm (ac was blowing warm air in the summer) not able to control temperature in the "resort room") plumbing in bath tub was bad. Front desk needs better customer service skills. On a positive note the casino area was clean”

145

“The only thing we could find to complain about was the old TV...otherwise the stay was wonderful and we will be back next month.”

155

“Again our visit to the Tropicana was nothing short of great. We have been there every year for about the past ten years and look forward to coming back next year. Thank you for the clean rooms and great customer service from the housekepping to the people on the floor. We will be back.”

145

“A large group of us stay there every year and the hotel is very accomidating to our needs. The rooms are very clean.”

125

“Our first room had a horrible stain, about 12x18 inches in dia. They did change it but said they couldn't guarantee there wouldn't be another one. We got a shrimp cocktail in the snack bar and threw it away because the shrimp were bad even tho the experation date was a few days away. I wasn't impressed with the workers we encountered either. Just so you know I am not picky and have never asked to change rooms. No, I will not recommend or return to your hotel.”

135

“Our room wasn't super clean but the location on the strip and price were excellent.”

135

“Excellent location on the strip. Not bad for the price. Not the cleanest room in the world. Found a large toe nail clipping in our bed.”

145

“had good stay”

145

“I had a great time at your Hotel, my room was clean and very quiet, I had a blast playing the slots, I will be back if possible! ”

145

“Room was very nice, and beds were comfortable. However dinner buffet was terrible.”

145

“bellman and valet services excellent especially during a very busy holiday time.always enjoy staying with you.”

155

“Check in was very easy. The room was clean and the price was fantastic.”

145

“Had a wonderful and fun time at this hotel. Hotel was very clean and the staff was very courteous. I would definitely recommend this hotel to others.”

145

“Had a very good experience and a wonderful time! The Hotel was very clean and I would definitely recommend this hotel to others.”

155

“We stayed four nights at the Tropicana and were in the back tower on the 12th floor. We had no complaints. This is just an ordinary room with no frills. Rooms are quiet and we did not have any hall noise which is very nice surprise. The maid service was excellent (A+++++) and they bent over backwards for us. The A/C units in this tower are very quiet for people who can not stand the A/C noise like us. This tower is also located right off the parking garage which we thought was a plus. For $26.00 a night you take the good & the bad and I rate it excellent. Would we stay again. Yes we would.”

145

“we have been staying at the tropicana lately , due to the good smell Jin the casino And , I like the music out side next to the tracks , how Ever it would be nice if the Had a dance club like the Inferno , we are always having to go across the street To go clubbing ...”

145

“Had a non-smoking room on the sixth floor. No smoke smell because entire floor was non-smoking. It was also very quiet during our Monday - Thursday stay. Room was clean and roomy. Slots were tight everywhere but had a good time on a trip to Oatman.”

135

“I will not stay again because there is no poker room”

145

“Pillows were small. Some to hard and some too soft. There was trash on the floor between the beds. Room was quite and comfortable. Food at the buffet was good with a large selection. This was our 3rd time we stayed there. Staff was very helpful.”

145

“Standard Room No Frills, Room was Clean. No Wi-Fi Cat 5 cable only. Staff was pleasant. Yes, I would recommend the Tropicana Express - Centrally located to all the hotels”

145

“Always enjoy my stay there. I just wish I could have had one of the remodled rooms. I do not like the blankets and bedspreads.”

145

“Nice clean room. Hotel was centrally located which was a good thing. Enjoyed the food. Would stay again. ”

135

“The room was very musty but the staff was helpful and provided a spray that was a temporary fix.”

145

“for the most part everything was great. room was clean, staff was great. only complaint is the pillows are too small and HARD! would have liked them a little bigger and softer. maybe a combination of hard and soft would be possible. that way a guest could choose which one they wanted to use. have stayed at tropicana before and would stay again. have also recommended it to others already.”

145

“"resort style" room had comfortable beds and was clean. Buffet too expensive for most people in our group so we went elsewhere. Room was good value for the price. I suppose they don't have coffee in the rooms so that you will go to the casino where the machines never pay out. I recommend going to a different casino to gamble.”

155

“STAY THERE ON EVERY VISIT”

145

“s very very very dusty. Bath tub was dirty. Had to call housekeeping for towels. Room was not serviced. Only as a last resort will I book again!”

145

“we had a good time. the room was very clean & nice. Loved the pillowtop bed. The band was great in the bar. The food was very good. Only wish they had coffee in rooms.”

155

“Room was great. The food at the hotel was very good and the service was great.Only complaint no coffee in our room.”

125

“The MAIN complaint we have is,,,,there was "NO" coffee pot in our room. The second complaint is THEY, the "casino" had their gaming machines tightened down so tight that nobody in our group was able to win anything and THAT is just not our group complaining either. One time I fed a machine, $80.00 and NOT ONE ticket was won to be ABLE to even play back into the machine. Others we talked to said the same thing,,,TIGHT MACHINES. We went to other casinos in Laughlin and were able to win a little which inabled us to play for awhile. ”

145

“Centrally located. Variety of restaurants. Good food. Friendly staff. Super entertainment. Modest, clean room. We've stayed here many times and have always enjoyed the stay. Reasonable prices. Not on the river, but a short walk to the river. Only criticism is the weak drinks at the main bar. Could be a bit more generous with the spirits when customer is paying full price. We will be back in the Fall. ”

155

“We had a great time, room was very clean and comfortable. Both the Cafe and the buffet had good food and plenty of it. All the staff were friendly. i highly recommend this as the place to stay in Laughlin”

145

“Good place to stay. The upgrade at check in was another 10 for ea. night. We have stayed here for many yrs. and have always enjoyed it. ”

145

“This is one of the quitist place I have ever stayed. Stayed in March and April of 2012 both the same. Had great breakfast at the diner. Will be back soon. ”

145

“We had three room and all our family enjoyed their stay”

145

“close to all events in the town. Parking good Room was clean and bed okay; only complaints was the food this year at the restaurant- was not great to say the least 1.- The Railcar ran out of prime rib on Thursday night before 5:00 pm not great for a busy week in March. 2.the T- bone steak special was tough and couldn't be eaten. -sent back potato cold. 3.Philly cheese sand was bland and only luke warm”

145

“Reservation clerk was very accommadating to our needs. Staff did a great job for our big group. We'll stay again.”

125

“We booked a "Resort" room and were sadly disappointed that it was a below average hotel room. The hair dryer did not work, the clock did not work and there were absolutely no amenities in the room. Not at all what we expected for a "Resort" room. We will not be staying at the Tropicana ever again.”

145

“All was good. Staff very helpful. Food at the buffet was presented well,tasty and a great deal of veriety. Enjoyed!!!!!”

155

“every thing worked out just fine. ”

155

“Room was clean and comfortable. It was quiet, well appointed and reasonably priced. We have stayed in this hotel many times (even pefore Tropicana owned it) and saw no dimunition of ambiance or quality. We ate three meals in the hotel and were pleased with all of them and the service.”

145

“Everything was great except for the cold swimming pool.”

145

“Our room was very clean. Only thing that would have made it better was a coffee pot. ”

135

“Room was clean & comfortable. Easy access from parking to room & casino. Buffet was terrible. Did not go back after first time. Steakhouse was not great, but better than the Italian place. Better quality restaurants would be a plus. Railcar restaurant was pretty good so we ate there the most. Generally staff were friendly & helpful. I probably would stay again.”

125

“Rooms were clean but plain, no coffee in room, old tv. no hotel info in room. upgraded room but only had upgraded bed all else plain. Italian restaurant had good food. The coffee shop was overpriced and poor quality and small portions. Staff was ok. Overall stay was acceptable but not impressive.”

125

“Hard bed, noisy neighbors all through the night, bare min. room. I would not stay again”

155

“great time and great staff,very friendly,great price,even won a little money,we will be back again.thank you very much.”

135

“Our room was clean.....but begginning to look shabby, the linens were old and we were placed on a low floor overlooking the mechanical fixtures and had to request the bathtub drain be repaired .... which was done promptly. I did not ask to be moved as I am not one to make waves....but next time I would request a room on a higher floor. For the price, it was an ok stay, although I would not recommend their buffet.”

135

“Even though I cut my hang on the plastic around the door under the TV and the TV kept messing up, the room overall was good for the price. The bell and valet staff were extremely friendly!! When I called housekeeping for extra towels they were there within minutes - bonus as I hate waiting. Other than that, the room served it's purpose - short stay in order to see family in Arizona.”

145

“All was good. Only thing the TV remote probably needed new batteries. When using it, it remained on the same channel, but really do you need TV?”

135

“The rooms were clean but pillows were horrible. like they were stuffed with straw. also dissapointed in the old tv and lack of channels. I know people come to gamble but is nice to go to the room and relax and watch a little tv.”

135

“The staff were extremely helpful, especially the bellmen and the valet. Front desk staff were sparse, unhelpful and rarely smiled. misdirections to our room which was inadequate and had to be changed to higher price room. Casino was clean with pretty good fresh air. Slots were so so. Restaurants were fine - Carnegie deli and Italian food was great. ”

145

“Hotel was good & staff excellent. Unfortunately one in our party had to go to the hospital & we had to cut our trip short & missed our second night in Laughlin. We all returned home a day early. We do enjoy Laughlin/Tropicana!”

125

“We met some friends and family for a yearly weekend gathering. We all stayed at this hotel. Room was clean. Bed was comfortable. A few drawbacks/complaints included the following: (1) Our nephew was restricted from table gaming after winning. We believe they think he counts cards in Blackjack, but he doesn't. He was just lucky and lost his winnings back at other Laughlin casinos. (2) Very limited TV channel selection (3) No non-smoking casino area Because of the above, we will stay at another hotel on our next visit. ”

145

“The bed was wonderful. That is my main criteria for rating a hotel. I want awesome bedding and a great bed. You provided both. Breakfast Buffet was wonderful as well.. Thank you”

125

“upgraded to the better room and appeared clean. however the tv reception was horrible along with the old tv. no flat screen as promised. the shower/bath drain wouldnt drain properly so showers had to be fast. the sink was missing a drain plug too. the hotel at night was very quiet a nice plus but probably because we saw no one under thirty in laughlin”

145

“It was a nice hotel. A little smoky it played havoc on my nose”

155

“We'll be back! Clean, bright and comfortable room. Friendly staff. ($machines not quite so friendly - but we had fun trying) Definitely our 1st choice hotel when in Laughlin. Great value for dollars spent.”

135

“It's been 7 years since staying at this property and it hasn't changed at all except the name. The best thing was the bed which has a pillow top mattress. The food was disappointing and the gambling was too. You can't find any "full" pay video poker anywhere at this property. One big kudo is to the crew working the craps table as they were very good and nice which was a pleasant surprise. ”

155

“The room was nicely decorated, clean , comfortable beds..My husband and I go to Laughlin 4 times a year and have never stayed at the Tropicana until last week...we will continue to stay at the Tropicana each trip ...Love the rooms and the enviroment ”

145

“We enjoyed our room very much, it was spacious and the bed was very comfortable. For the price you can't beat it.”

145

“Qualified 4 Star means clean great basics for less than $30 average over a five night Superbowl weekend. Two Queens, easy check-in/out, no additional fees/taxes, dining options, live music/dancing, and casino tables/theme slots. Easy walk to other casinos located by the Colorado River, and Jan/Feb temps over the last half dozen visits have ranged around 60*. Welcome and GOOD LUCK!”

125

“We have stay there many times and got the room from Tropicana this time we were stuck in a room that looked like the fifties the tv was too small the drapes were coming down on the side.The room was 664. The steakhouse was very nice from start to end we will go back. Before we got there we were in Vegas for three days at South Point it was less money and lots nicer.”

145

“We love the Tropicana!!! Everyone is so considerate and helpful. We won't stay anywhere else, not when there is good food, good service and a great friendly staff. Thank you Tropicana”

155

“Everything was fine. Good service. Nice location. Clean room. Good values for price.”

135

“nothing fancy but clean. Nice place. Coffee maker in the room would be nice.”

145

“First time staying at this hotel. Really enjoyed Pat O'Brien. Staff nice. Room clean. Could use a coffee maker. Hotel & Casino clean. Food good. We will return for a second stay. ”

125

“Room was clean and spacious. We had clean sheets and towels every day and we really appreciated that! However, I missed not having in room coffee and better TV and TV channels. ”

135

“Disappointed! No Refrigerator, Microwave, Coffeemaker even though we stayed in the higher level Resort Room. Decor was very basic, as were towels. Cannot recommend. Will try another Casino/hotel next time!”

135

“There was a dirty t- shirt left sticking out from under the bed, that was pretty gross! The room was a trifle worn but ok.”

125

“the hotel needs remodeling. Scratched walls, cracked sink. However the entertainment Pat O'Brien is the best”

145

“Food in the hotel restaurants was not the best, but there are good ones in the area. I was here 11 days and except for the weekend it was quiet but you do have to keep some noise in the room a fan going works you can hear a lot of hallway noise doors closing and people talking, if you have a noisy neighbor you will hear them. rooms were clean and staff at every level was kind and knowledgeable, My wife did have one complaint she could not come with me and to save money she would phone me, you have to go through the front desk and they made it seem like a chore to have to put her through it made her feel very uncomfortable. ”

155

“First-time visitor to the Tropicana Express and I have no complaints! I had a great experience during my visit.”

135

“Clean but old. It is not the same place it used to be. Only (2) of the (8) the tower elevators worked when we wanted to leave and when you could get on it was like sardines in a can. Then the elevator stopped at every floor because so many people were trying to get on. My wife was very nervous about the experience.”

145

“We always stay at the Tropicana when we are in town. The hotel is much nicer than years past, but I still notice one thing that is always overlooked by the maid staff. The bathroom floors are not cleaned clear to the walls. There is always hair and dust left uncleaned around the perimeter of the floor and the base of the toilet. Not noticeable unless you're looking..which I always do. But I like how the bed spreads are covered with a sheet now. ”

135

“Apparently there are "classic rooms" which is what we were put in - these are the rooms that have not been updated. The carpet is frayed and the shower dripped and toilet ran the entire time. Over all the hotel and casino are very nice and they have pretty good air control of the cigarette smoke which we are very allergic to. We were very surprised that there was no coffee maker in the room. ”

125

“This was an upgraded Resort Room. Room was clean, but that's all the good I can say. definitely not as pictured or described on internet. Old, not remodled. Tub & shower VERY slippery. Pillows were terrible. No literture of any kind in room except Bible. Not even pen or paper let alone coffee. Staff was friendly. For $40 in Laughlin we expected more! VERY disappointing.”

145

“I always stay at the Tropicana when in Laughlin. ”

125

“We stayed here for my birthday, and I will never stay here again! The hallways to the room was my first Clue...they needed to be vaccumed a week ago! Room was "musty smelling". No coffee pot, no shampoo, bathtub dripped all night...YUK! Bed was comfortable, but with all the other descrepancies and dinginess, who can be comfortable? My advice, if you want clean and comfortable GO TO THE AQUARIUS!!! AQUARIUS AQUARIUS AQUARIUS!!!!”

155

“i always have had a good experience at the trop. good times guarantied for all.”

135

“We have stayed at the Tropicana Express many times in the past and enjoyed the newly remodeled rooms. However, our last stay was not so good. First, there was a humming noise like the sound of a bathroom vent in one of the surrounding rooms. I did not sleep very well. Second, the drain in the shower drained slow so I was showering in stopped- up water - not good! I was not satisfied this time with our room and I was dissapointed :(”

125

“Our room was adequate. The desk clerk didnt tell us our room was a 15 min walk from the front desk. The TV in our room didnt work properly and we asked that it be repaired. I pulled a wash cloth from the roll of towels they left on the counter and it was stained. Overall not a very good stay.”

155

“ Great place to stay as usual. Only drawback, even my local Motel 6 has free coffee in the mornings.....are you being serious? No coffeee?!?”

145

“I am looking forward to my stay at the tropicana express. We have always stayed there in the past. An excellent place to play and stay.Will be celebrating my birthday there in January 2012.”

135

“Have been staying at this Casino for many years,is suffering I'm sure with the economic situation. The front desk was unfriendly and uninformative. prices in eating areas Up but quality poor. Hope things improve. Always put us facing south looking into the parking lot,and lights shining in our room all night!!!Room clean. ”

135

“It was like one huge party going on in the halls at all hours. Not a family atmosphere, typical casino.”

135

“the room was clean and the people were friendly..I have found nicer rooms in Laughlin, but for the money, you can not beat it....”

155

“Room was great.”

155

“The room was clean. bed was very comfortable. area was quiet. My only complaint was the drain in sink very slow draining. I would recommend hotel to friends. check in good.”

145

“For a room that you will not spend very much time in, we recommend it. If you plan on staying in the room for a period of time during your stay, we would suggest the suits.”

155

“Clean room--no problems”

145

“The economy has obviously effected this hotel - I hope your business will increase as the economy improves. ”

135

“Check in was cold and unfriendly. Other than that it was OK. ”

155

“Great!! First time there! Had a wonderful experience. Clean rooms, nice staff. Would stay there again!!! ”

155

“We were very happy - first time there.”

135

“Nice Staff, clean room, only complaint is windows wouldn't open but 1-2 inches. Couldn't let in fresh air. ”

145

“Clean, large rooms, comfortable bed. Staff was excellent, would recommend the Tropicana as perfect place to stay.”

135

“It was ok but we have stayed in better.. The room overlooked the garage parkade which wasn't too great but we weren't there for the view so it was ok. The room was clean, the bed a little hard, blankets kinda old.. Overall it was ok and I would recommend it if anyone asked. ”

135

“We were disappointed with the buffet of the second night of our stay. We were late to dinner and found the selection and the quality of the food poor. WE have stayed at the tropicana before and were pleased with our experience but not this time!!!”

125

“There was not one towel rack or hook in the bathroom, no cofee pot, the bare amenities in accesssories. The pool area only offered bath towels...no beach towels. No cocktail services pool side. When i went just steps inside to order drinks, I was told to put a top on. I was in a fully covered tank top & am 62 yrs old. This was our 1st time at the Trop & have always stayed AT THE gOLDEN nUGGET. wILL never RETURN THERE!!! ”

145

“Room was nice. Ramp leading to the elevators is difficult to manage for elderly or handicap individuals.”

125

“The front desk agent was cold and un inviting. The pillows were hard as a rock. There was no ashtray in my smoking room. The TV was out of focus. ”

145

“we stayed a week it was nice only bad thing no fridge or micro”

135

“We were not greeted very cordially at the front desk at check in. Rooms were clean and comfortable. Couldn't get a coffee maker for our room in that part of hotel. bummer! No frills but good value. ”

135

“room was spacious, bed comfortable however some of that Vegas upgrade money should have been spent to at least paint the rooms in Laughlin. desk staff was somewhat blase'. Have always stayed here but will probably try some place else next time.”

145

“The staff personnel were exceptionally helpful and professional. The room was clean and comfortable--relatively noise-free considering the age of the building. The food available at the venues within in the resort complex was excellent--well beyond our expectations for this caliber of resort.”

145

“Only spent one night but enjoyed our stay”

145

“Room was very clean. Bed was great and the casino was fun!”

125

“Room appeared rundown and old. Had to be moved from the first room that we were given because the room appeared so beat up. The second room was not much better. The bathroom tub drain was out and rusted looking. The toilet handle had to be shaken several times to keep the water from continuely running. Deep scratches on the wall and the TV remote did not work properly. ”

145

“Whenever we are in Laughlin, which is infrequently lately, we prefer to stay at the Tropicana. Parking is convienent, rooms are adequate and the rates are resonable. The only negative on this stop was the bored and dismisive attatude of the clerk, at the reception desk. When we askied direction to the rooht at them she said, as she walked away, something like "around back and you'll find the elevators", not "follow the signes to the parking garage behind the casino and then take the elevator down to the Casino level where you will be directed to the elevators in the tower." In fact, befor we could pick up our keys off the counter the clerk was out of sight. We appreciated the rapid check out via the TV. That particular TV however is apparently nearing its useful life as the picture was a bit fuzzy. But, if and when we return to the area we no doubt will call the Tropicana.”

145

“Enjoyed myself. staff was very nice, hotel clean, rooms very clean and looked like it had been updated.”

145

“I thought room was clean and affordable ”

125

“We booked the room online & paid extra for the resort room, based on the room amenities listed. We were very disappointed when we checked in,there were no granite counters in the bathroom & the carpet had spots all over, also the TV was regular & not a flat screen like it said online. We were given the last room by the stairs. My daughter, my brother & his family also stayed there & were not happy with their rooms, also not very clean at all. The staff was polite & helpful, the only positive thing about our stay. All of us will not be staying there next time we visit Laughlin. ”

125

“The elevators and common areas on hotel floors were not kept up, carpets very dirty, old couches looked very dirty. Our room was clean, but with all other areas dirty it makes you feel dirty. I would not stay at this hotel again. The casino and cafe were clean.”

135

“We got in at four in the morning and were greeted by a very nice staff member. It was great until we got to the room. We had paid the extra for a Resort Room only the room did not have a coffee maker, ice bucket or cups, and the only towels in the bathroom were the face and hand towels. We were too tired to complain and got towels later that morning from the house cleaner on our floor. The beds were comfortable though. Other family members stayed there too and they were not all that happy with the lack of a coffee maker. We'll more than likely stay somewhere else next time we go to Laughlin. ”

125

“dusty behind tv and under tv in room. two q-tips found in wastebasket in bathroom. writing on wall in closet area. only one shampoo bottle in bathroom when two people staying. ”

125

“Stayed in an older room. It was clean, bathroom sink backed up just a little. The pillows (as usual) in a less expensive room were horrible. Casino air worked very well and did not smell of a lot of smoke (unless someone was sitting right next to you with a cigarette). Food ok, disappointed Italian & Mexican restaurant not open while we were there. Staff was friendly. Overall an okay experience.”

125

“I gotta say this hotel stunk. The rooms were dingy and seemed unclean. The hotel isn't even on the river, I guess if your looking for a place to knock out after a hard day on the lake or river than OK but what do you expect for $ 23.00 a night. If your going to Laughlin with your significant other then spend a little more money and have a room by the river. ”

125

“Drains backed up in the shower.Went down to enjoy some live Music and the band was good.No waitress on duty had to get our drinks from the Bar.Next Trip we will find a Hotel That will take care of us.We were with a big group of people that felt the same.”

125

“Some of staff aloof and unfriendly, when checking in. They make you feel like second class guest if your reservation is not done through hotel. I own a boat and jet ski,s and have been staying here off and on for about 14 years in summer time. will not stay here again. Guest were treated much better when it was Ramada Express!”

145

“We have taken an annual trip to laughlin and stayed here at the tropicana every year. We always have a pleasant experience and our kids have a great time. Your staff is very helpful and we truly appreciate the cleaning staff was wonderful.”

145

“We always stay here when we come to Laughlin, and have never had problems with our room. This time the carpet was dirty. Stains. But over all we enjoyed our stay . The buffet was very good.”

145

“The lady at check in couldn't tell me how much I was being charged for my stay. I had to wait until my credit card statement arrived at home to make sure I wasn't cheated. I find that suspicious with today's technology.”

125

“Your bell man refused to help me with our luggage.”

145

“We enjoyed our stay from 7/28/11-7/31/11. We were conforable and it was pleasant. The Non Smoking area was appreciated. Buffet food was good and fresh. The Casino cocktail waitresses were very attentive. Check in and out was very quick. Our room was clean, good maid service. The Casino floor staff were very efficeint when we had problems with our machines. We would recommend this hotel.”

155

“Clean, quiet and comfortable hotel. Enjoyable stay. Buffet was topping.”

125

“The room was ok but as for cleaniless not so good. In the hall ways and and elevators their was the same mess from my stay on sunday - wednesday and no one ever vacumed in the 4 days I was there. The servers at the casisno are not around. I was at a table for an hour and no cocktail server and I even requested for one! They don't care that I started with 100.00 they should have given me alittle attention. This happened several times in my 4 day stay. I would not stay there again. ”

145

“the place is wonderful, I've stayed there many times without incident. This time unfortunately I had money stolen from my room, putting a HUGE damper on my stay! I had no cash left....and the hotel hasn't done a thing to help me with the situation.”

125

“called housekeeping for towels and an ashtray, never showed up. No do not disturb hanger for room. Ordered movie, was not working, front desk did adjust bill. You used to have coffee and sweet roll service at the base of elevators, now you don't. I,ve seen better Comfort Inns. ”

145

“Thought the overall stay was nice. I been going to Laughlin for about 15 years and have never stayed at the Tropicana. Found that it has something for everyone. Nice places to eat, very clean rooms, and a easy place for me to park my boat. Can't wait to go back and visit again. Thank you.”

155

“Place was clean and people were helpfull. One thing that was kind of uncomfortable was that a person I was meeting at the hotel was allowed to check in to one of my prepaid rooms. I would prefer if that didnt take place again. I would rather just check in without any questions in my mind about what was taking place. Was upsetting and I just want to relax when Im'there.”

135

“Check-in was much quicler this year. It is a fair value for a decent room. We would stay again for a mid-week trip. Bath tub faucet leaked and the water pressure from the shower head was poor. Walls were scuffed and pillows were not comfortable.”

135

“The rooms were simple and an inexpensive stay. No bells and whistles... no fridge, no coffee, no free internet. Beds were comfortable and we would stay again if we were looking to stay for cheap.”

145

“We arrived late, but was checked in promptly by a polite front desk attendant. Boat parking lot was full, but once we told security, they opened up another lot. Might be good idea for them to occassionally check parking status. Room was nice, maid service was great. Gambling/Entertainment was fun. Casino was clean. Most impressed with the cocktail service. They came around asking frequently not like other hotels. Might need a couple more money change machines. Cashiers were nice and efficient. The gift shops were nice and reasonably priced and pleasant staff. Location of hotel was great. Easy to get to fast food/gas/and river boardwalk. Pool was overcrowded but its summer! I would recommend this hotel.”

145

“The hotel checked us in early. Our room was clean and the maid service was prompt. The internet cable was bad and it was fixed very quickly. The champaign brunch was fantastic and we enjoyed gambling at the casino and listening to the bands,,, good service! We would definitely stay there again ;)”

145

“This was our 2nd stay at this hotel; didnt want rm serv for our short stay but was able to get extra towels; restaurants good food; although mouth got scalded by coffee from coffee shop. Great view of the 4th fireworks over the CO. Rver. Centrally located, near other shopping & dining. Some stains on the walls in rm need attention. AOKAY!”

145

“Hotel is perfect. However, when we arrived to check in the representative at hotel registration attempted to give us a 1 bed room. We specifically requested a 2 bed room. When I told her this, she was incredibly rude and I had to have the manager get involved.”

145

“We enjoyed oursrlves and staffing was great. The restaurants were also very good. rooms were very pleasant. I do think that you could offer better prices on the rooms for weekends. Especially for repeat customers.”

155

“Updated, clean, with a very friendly and helpful staff. I would highly recommend a stay at the Tropicana. I frequent Laughlin and will stay at the Tropicana for my next visit.”

145

“MATTRESS WAS A BIT LUMPY, BESIDES THAT WE ENJOYED THE ROOM. A/C WORKED GREAT!”

145

“It was dark when I woke. This is a ray of susnhnie. ”

135

“Housekeeping came once for a four night stay. That was to give us towels only. There was no door sign to signal if we needed housekeeping or not to disturb. We spoke to housekeeping, but they didn't speak English. We got stuck in the garage elevator twice. The main elevator, while on it's way up to the 11th floor, all of a sudden stopped and dropped 4 floors in a freefall, (from the 9th to the 5th). We complained to the front desk. They said that we'd get a survey. Well, here it is. My group rented four rooms. We were going back to Laughlin in two weeks with a group of six couples. We booked at The Aquarius!!”

145

“Great room. Friendly staff. ”

125

“Our room was very basic. No frills. I left my phone charger in the room, called to report it three hours later and still havent heard where it is. Wish there was room service, but not a big deal. Would not recommend this hotel, but won't rule out staying again. Just ok!”

155

“NICE ROOM AND LARGE...ENJOYED OUR STAY..QUIET ROOM,. WIFE SAID THAT SHOWER WATER DRAINS SLOWLY...NEEDS MINOR REPAIR TO DRAIN NORMALLY ..HAPPY WITH THE ROOM OVERALL....READY TO GO BACK !”

135

“The room was clean and large. The bed was comfortable enough, although if you really want a good bed get the resort bed. there were some noisy guests next door. walls were thin. doors slam and wake you up in the morning. the restaurants were not open late enough at night for us as we were boating during the day, and by the time we were ready to eat they were all closed. ”

155

“We were pleased with the room and service of the staff. We had a small incident that was not the fault of the hotel. The room next door to us was full of unattended children making noises, jumping on the beds causing bangs to the walls. We reported it to security who promptly put a stop to it. I would have liked in room coffee.”

145

“The room was nice, the bed very comfortable, if you value a comfortable bed this is the hotel. The hotel and casino were very clean. We only ate in the hotel once and food was ok and price about average for the area. The pool was nice and it was great that they had adult hours in early am and in the pm as well, otherwise the pool too crowded with kids to be enjoyable. There was covered parking which was really nice to have with the heat being what it is there. The only drawback was that some of the staff were not very friendly, they were efficient but too detached. There were a couple of exceptions, the gal by the pool and the parking lot security who helped us find the covered parking. Overall we had a great experience and would definitely stay here again. ”

145

“All was good except for lady at the front desk. She started with a poor attitude when we tried to get 2 rooms close together as we had 2 room reservations. She found a way to tell us everything she couldn't do rather that help. After she "went out her way" to get 2 rooms on the same floor but at each end of the wing, we called down to get supervisor help. An older women was more than happy to help resolve our issue. She relocated us on another floor next to each other to resolve. A super job to her!!! Sara needs a huge lesson on customer service. We have been coming here for years, always with great customer service in the past.”

125

“Everything was very rundown. The room was dusty. I was worried about my daughter having an asthma attack. The hotel seemed understaffed. Restaurants closed too early. We didn't get off the lake until 8:00pm (still light) and the restaurnats were all closed by 8:30pm when we returned to the hotel.”

155

“We had a wonderful first time at the Tropicana. The newly renovated room was super with a great view and bed. The staff were all very friendly, the food was good. Especially the Rueben and club sands in the cafe. The slots let you play awhile before you lost your money. We LOVED it there and can't wait to go back. Thanks TROPICANA for great time.”

155

“THE RESORT ROOM WAS VERY AMPLE, CLEAN, AND EXEMPLARARY. I WAS VERY PLEASED WITH MY ENTIRE STAY AND WOULD RECOMMEND THE TROPICANA HIGHLY FOR YOUR STAY IN LAUGHLIN.”

145

“The hotel is priced very reasonably. The room was clean and comfortable. Check in went smoothly. One downside was that most of the restaurants were closed on Thursday night, limiting our choices. Also, the construction made it difficult to maneuver our boat to the back parking lot. I would like to see a sidewalk to that lot, as we had to walk in the driveway.”

155

“Everything was wonderful. Room was great, every thing was cleaned every day Would recommend this hotel to others. Only one problem, didn't win any money!! LOL”

135

“The room was very clean. There was only a few selected channels you were able to watch on television with really nothing to watch, and there were no game hookups to play your game on the television. The hotel staff were very polite. The hotel should offer some kind of points or meals for staying there a week. ”

145

“NICE ROOMS,EVERY ONE WAS FRIENDLY,SO SO VIEW VERY NICE POOL,GREAT CASINO,BAR SEVICE WAS EXELLENT. THE ONLY THING WE DIDN,T LIKE WAS THE ROAD CONSTRUCTION,IT MADE IT HARD TO GET IN AND OUT OF THE HOTEL”

135

“Regular hotel room, old-fashioned, but clean. Thin walls, friendly staff. Price was right, check-in easy. Will stay here again.”

155

“I enjoyed are stay at your property. It is in excellent condition; well maintained. We will be back soon.”

125

“The staff on the check- in counter is not friendly and they even rated the best hotel. They never smile. The rooms are quite pleasant but the aircon is loud not good to sleep or relax. They should post a guard to the entrance going to each room for security purpose. ”

155

“i really enjoyed my room very much its just i wanted a room over looking the river. that was like the whole reason i went there.i will be back next month and in july but im not sure i will stay there because i want a room looking at the river.”

155

“We have been going to the Tropicana Express for a very long time. It's our favorite place. We would never stay anywhere else. Our kids even love the Tropicana Express.”

145

“The room was very much worth the price”

155

“Room was great hotel staff the best very clean. Recommend highly!!!!”

145

“The room was very nice and the bed was soft, so getting a good night sleep was no problem. Great bars and restaurants with some nice tribute bands playing in town. Having an in-out burger joint right next door nice to have. Great prices and good location makes this place worth it.”

145

“I enjoyed the rooms although I didn't spend a lot of time in it. The rates were better than the group rates the hotel offered my golf club. I was there for a weekend of golf and golf courses were nice.”

145

“The rooms were clean, the staff was very kind.”

145

“The Tropicana Hotel in Laughlin is updated, clean, neat and very comfortable. The parking garage is covered, lighted and connected to the hotel so late night arrivals feel safe. It is an all service hotel and the one I prefer most when visiting the area.”

145

“I have stayed at Tropicana Express several times. The staff was very helpful in getting three rooms on the same floor and close together. The buffet has great food as well as the train diner, I can't remember the name of it. Great spacious RV parking. The only thing that I had a problem with is that the doors in the Resort rooms are very, very heavy and people often slam them early in the morning or late at night, so please, hold on to them.”

145

“We visited on a Friday night. Rooms were clean, nicely appointed. Staff was very friendly, helpful. The only drawback was the noise. The walls were like paper, we could hear full conversations in the rooms adjacent to ours so we were careful to speak softly. Doors slamming added to the disquiet. Probably best to go on a weekday for more quiet. We will be returning, but will upgrade to a better room. Hopefully it will be quieter.”

145

“ Check in was fast and location of our room great. Housekeeping had only one face cloth and no foot rug for the shower.left no kleenex. Other than that the room service was ok. Buffet and resturants were very good. Service excellant. ”

145

“Friendly and helpful staff. Room was very nice and comfortable. Plenty of choices for dining. No problems during our stay whatsoever.”

125

“As a former lodging owner I was very disappointed in the room. Everything was set up as cheaply as possible. Not near enough T.V. channels. Room service and bell service was very good.”

145

“Comfortable beds. Person who checked us in was very helpful.Valet was very helpful.Liked the pool.Pool staff was friendly.Would stay again. ”

145

“One complaint: The shower head was crusted over with scale and such - yuck! This reduced the water volume when showering. The rest of the bathroom waas great, as was everything else - the beds were very comfortable, the room spacious and it was all very quiet. The young woman who checked us in (whose name I have forgotten) was also very helpful and courteous. Self-parking was also very easy. I will definitely stay at the Trop on future trips to Laughlin, and will recommend you to my friends and family.”

145

“room was very nice.comfortable bed.food was good.would recommend this hotel as i have stayed there many times. best to stay at the casino tower bldg. staff was very friendly &helpful. plan to return.”

145

“Nice stay. Clean and comfortable rooms. Felt safe and had good food while there. You get what you pay for and we got more then the price would indicate.”

145

“Was next to Inn n Out burger and close to the outlet mall. Room was comfortable.”

145

“good for the money”

145

“Very clean and comfortable. Check in and check out was easy. But, had to ask to find the ice machine. ”

145

“For the first time in a long time of staying at different hotels I finally found a bed my wife could sleep in as well as myself. It was very comfortable, the room was clean with a nice few of the pool, and it was roomy.Loved our stay and would diffenently recommend to friends.”

125

“They were not very friendly. Checked in and was told only room available was a handicap room and they asked if that was okay. I said no and they told me that was the only room available with two queen beds, and we checked in early. So I took the room only to go to the room and it was a dirty feeling room. It was wheelchair accessable but needed paint, the walls in the bed area were very dirty and the bathroom gave me a feeling of old and run down. So I immediately called to speak to a supervisor who gave me a new room, room #666. Went to plug in my cell phone in one of only two outlets in the room and it shot sparks out. A little scary there. I have stayed there many times when it was the Ramada, but I do not think I will stay there again.”

125

“I did NOT encounter even one staff person who was friendly or particularly helpful. They all seemed to have bad attitudes and I was generally an interruption to whatever they were doing. This includes check-in, restaurants, and casino. The hotel was OK, but overall I will not return to Laughlin. The value at locals casinos and restaurants in Henderson is better.”

125

“The room was nice but it was too far away from the casino. One of the days of our stay, there were only 2 working elevators and they had to have a security guard stand watch because of crowders. We did have excellent response from the maintenance staff. Our battery was out in the smoke alarm. We called the front desk and the maintenance man came immediately and replaced it. The room was definately worth the money we paid for it. We ate at the Italian restaurant and the cafe and the food was very good in both places.”

145

“The room was great and clean and very much needed after A hot two weeks in Desert. Only thing that would been nice if Casino gave us a free promo in casino. ”

145

“The room was comfortable. No complaints.”

145

“Everyone was very helpful. Had a wonderful stay.”

135

“The room was clean and the service was good. We had some problem with the parking because we were driving an RV. When we checked in we were told to park in the back of the hotel. Security gave us a warning for parking there without a pass. When we checked with security, they referred us to Avis. Finally, Avis gave us a pass to park. The hotel should really review its procedures to make it less of a hassle just to park our RV in their parking lot. Made us feel unappreciated.”

125

“We were told that the "Resort Rooms" were the upgraded rooms - Ha no way. The beds were nice but that was it. Stains on the carpet and no products in the Bath room. The room was not very clean and had no clock or internet access. Would probably not stay here again. ”

145

“Hotel and room was nice, Food was so so, Entertainment was ok. Bed a little uncomfortable for a resort room and TV was older than mine at home. But for the value it was good.”

155

“Everything was first class”

145

“Our room was wonderful, nice view of the mountains and town. Only two negative committs, shower head, and electrical outlet in the bathroom. The plugs are old, and anything you plug in falls out while in use. We stayed in this hotel every year,come for bowling sweepers. Thank you”

125

“Paid twenty dollars a night, it was a good value for a traveler,we would stay again.”

145

“Great place in Laughlin. Easy to get to, room was quiet clean and adequate. No special amenities though. We especially appreciate the RV parking and accomodations for our boat. Even won a little money in the casino!”

145

“Free is good thats why we traveled from Cold Ohio. Did not do good on slots so guess it was NOT free. Ha. Check in great. Room could have been cleaner and needed dusting. No shampoos or creams. Did get some but had to ask Housekeeping. NO Coffee Pot. Big dissappointment. A Promotional game "Let's Make A Deal" was going on where you could make alot of money. We attended all the drawings (had to be present) and was upset that the same people were drawn out of thousand and found out they were local people. NOT FAIR Should limit wins so everyone would have chance. Liked all the food. Got very smokey on Thurs. and Friday. Entertainment was good. Will go again if FREE??? ”

125

“After staying there for years, even when it was the Ramada, I will look else where next trip because card room was moved. Poor shuttle service. Rooms were always comped, but not this year. Could not get into tower room and our room was old and needed updating. Need to hire manager who will listen to consumer. ”

155

“Planning to come bach with more family this time”

125

“Accomidations: Room was dated and dirty. Carpet was "Crunchy" and very soiled. The fixtures didn't fit properly and the wallpaper was peeling off the walls. The blanket was so worn, I wouldn't give it to my dog. I didn't expect much for $13 a night and guess what- I didn't get much! Food: The bar was fun. The buffet was not good at all. The deli was okay. The Coffee place was AWESOME! 5 stars for them! Casino: Only 2 Blackjack Tables were open and both were filled ALL THE TIME. Didn't hear a soul winning on the slots...”

145

“Checking in was a breeze.The rep was friendly and cheerfull. We were dispointed that there was no coffee pot in the room. Good thing we packed our own!! Not sure if we are going to return after trying to book a room during Bike Week. I don't think guests should be forced to pay twice the amount for the room and required to stay a set amount of days.”

145

“We stayed in the tower and the rooms were clean and comfortable. The Italian restaurant was pretty good but he cafe restaurant was not. We did not eat in the steakhouse. Location and parking were very convenient. I would recommend to others to stay here. The staff were all very friendly. Would have preferred to have complmentary wireless service. Price was very reasonable.”

125

“I like the hotel, and especially the weekend entertainment. We are not country/western fans so we like the motown music they play. We are late sleepers when we are in laughlin and always have to call to have our room cleaned in the early afternoon. The 1st day, they came. The 2nd day we called and they said they would come clean it, we left to go to the casino and returned that evening to a dirty room. We called again and she said ok, we are on our way, again we left, and they never came. we had to call again just to receive towels.”

125

“We have stayed at the Tropicana a number of times and even when it was the Ramada. Enjoy our stays. Easy to get around but could do with a little upgrade in SOME rooms. Example: Bathroom mats are a little ragged in both last rooms we have been in. ”

145

“Room was clean bed was comfortable I enjoyed my stay.”

135

“Room nice-lst nite no washcloths! 2nd. nite no bathmat! Food good, check-in great. The cocktail girls really great. Not so good with the cards!! Lost my cell phone and some nice people turned it in, thank you who ever you were!!”

145

“Can't beat the price! Food was great! Didn't make much money on the dice table. Great entertainment.”

135

“We enjoyed our stay Good accomidation at a very good price. We didn't like having to show ID when we ate at the buffets as our names were on the card and anyone can get a card with proper ID. When carrying a plate it's hard to handle a purse so my wife generally leaves it in the room so she doesn't have any other ID with her. Also, as she doesn't drive she has to carry her passport. It just wasn't worth it for the little saving you get.”

145

“We will stay there again.”

145

“Room was clean and comfortable, and very reasonably priced. Check in & out was very smooth. I agree that wireless internet would be a big improvement for business, and even normal, guests.”

145

“The hotel was fine - the price was right - the restaurants were delicious - but I can't stress this enough: they NEED free internet. Laughlin is like an internet-free zone (hello! It's 2011!). The only place I could hangout for free internet was Starbucks in the casino across the highway from Tropicana. While my husband gambled, I might add. Tropicana would have made more money keeping us in their hotel.”

135

“TE was a fun place to spend a couple of days. The casino and rooms are reasonably kept, but the friendly staff and good food made it a good find for us. Rooms were good but without much for amenities. Since we received such a reasonable rate for the room we would return.”

145

“It would be nice if you could provide free wireless internet service in your hotel. Many hotels we have stayed in now provide this as a complimentary service. The room we had was very quite. The cleaning staff did an excellent job. Not sure why the train isn't running. Th restaurants and the buffet had very good food.”

125

“ Phone did not work and staff did not tend to it when reported.”

155

“Everything was terrific, from check-in, staff courtesy, and room quality; a perfect 10.”

145

“Room and staff was fine, just no hot water.....”

145

“Room was well furnished and clean. It was a real good place to meet with friends and enjoy the fine weather and good food.”

155

“Still can't believe the great rates we got through ROOMSTAYS..stayed 5 days! Great room and staff. Had friends over that lived in the area for dinner and gaming. We have already recommended this hotel and ROOMSTAYS to others. ”

145

“I needed a room with a lounge chair & foot stool, they quickly changed my room to a room that had what I needed. Very helpful staff.”

145

“I thought when I reserved this room that I had a riverview room but, instead I got a parking lot view. They had no blankets if you were cold which I am most of the time.”

145

“friendly helpful staff. Desk gave uncommon assistance with personal shipping. Rooms clean and bright,quiet.”

145

“Comfortable and clean rooms Staff very friendly and helpful within walking distance of shopping ”

125

“Parked in the boat lot out back ... Bell staff said it would be 15 minutes befroe they could come help us ... screw that, I carried luggage myself. Casino is disgustingly smokey. Hallways to rooms smell and are never really clean. The restaurants (Italian & coffee shop) served good food and their staff was very friendly and helpful. ”

145

“Everything was great.”

125

“Our room smelled musty. The carpet was very stained. There was no coffee pot in the room and they left one small bottle of shampoo. The entire hotel and casino are grossly understaffed. There was a coffee bar by the elevators that was never open! Felt like total neglect. We won't be back.”

145

“Very Good Room Staf Personnel Great And Yes We will be Back and Will Reccomend others”

145

“The room was a great deal for the price. Quiet and secure.”

135

“We were checked in by a lady who was terrific! She was very helpful and cheerful. Our room and restroom were clean and the bed was very comfortable. The only problem we had was the air conditioner...it wasn't putting out any air. My boyfriend, who is a certified NATE repairman, took the unit apart and cleaned it; the unit was so clogged up with dust and dirt, there was no was it was going to circulate air. After he cleaned it, it worked great. ”

155

“This motel has such a fresh smell in the entry and even on the main floor the smoke smell is not over welming! The staff are very friendly and helpful.”

145

“The lady that checked us in was very, very helpful. She is an excellent employee. We enjoyed everything about our stay except the buffet, we found there was not much selection and it was poorly set up.”

145

“The over all experience was good but we were not impressed by the casino staff.I sat for over an hour waiting for someone to respond to a flashing light on the machine I was playing. It was out of paper so could not print a receipt.I asked 3 different people before I got any help. The casino did not seem that busy at the time...............”

145

“We had reserved two non-smoking rooms with king-size beds, but this information was not relayed to the hotel, who had us in two smoking rooms with a king-size beds. Luckily they were able to put us in a non-smoking room, but we had two queen-size beds as opposed the king. The hotel was fine, clean. The casino was small. I would recommend this hotel to others provided they're not in Laughlin to gamble.”

145

“I would diffently recommend the Tropicana to my friends.”

135

“microwave would have been nice to have in the deluxe rooms”

155

“We go to this hotel at least 2 times a year. Recommend it highly! Excellent service, comfortable beds, great entertainment. ”

145

“We were very pleased with the Tropicana and yes we would recommed it to others.”

155

“we love coming here. we come at least 3 times a yaer. it is a very calming ang relaxing place to be. my 4 year old loves the swimming pool and the huge bed. everyone here is very nice.”

125

“We stayed at this hotel February February 12th, 2011. We called 3 times for additional blankets for 2 queen beds, when delivered only 1 blanket. In pulling sheet down and seeing comforter, had blood on it, old hotel, for $40.00 not worth it. Front desk had an attitude when told of compliant. Would not stay here again even if free.”